Collections Specialist

2 weeks ago

Etobicoke, Canada Prefera Finance Full time

Prefera Finance Ltd. is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Collection Specialist

**Position Summary**:The Collection Specialist is responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-due customers. You will work with clients to strategize a plan to arrange past due payments and meet monthly goals. The incumbent performs all duties according to the established Collections Policies & Procedures.

**Key Accountabilities**:
1. Actively manage a queue of the past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
- Main Activities:_
- Initiate outbound calls to the delinquent customers based on the collections timing tree.
- Perform outbound activities such as welcome calls, insurance broker calls, pay-out quotes and returning all voice messages left by customer.
- Ensure accuracy of customer information in company software system by maintaining computerized notes and updating residence, employment and banking information.
- Perform basic skip tracing functions.
- Preparing files for repossession activities as per the collections timing tree.
- Follow up on written off files and proceed with necessary actions that may include completing necessary legal paperwork.

2. Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers and providing exceptional customer experience.
- Main Activities:_
- Facilitate the resolution of minor escalated calls with an approach of first call resolution technique.
- Recommend solutions on delinquent accounts such as deferral payments and long term acceptable arrangements.

3. Contribute to the success of the business and Collections department through personal efforts to enhance own knowledge and skills. Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
- Main Activities:_
- Adhere to work day schedule.
- Maintain up-to-date knowledge of department policies and procedures.
- Participate in team meetings, workshops and individual coaching sessions.
- Build and maintain effective working relationships with colleagues.
- Actively participate in performance management process in support of own personal and professional departmental objectives.
- Maintain knowledge of and complete annual training of any compliance requirements.
- (Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position)_

**Education & Experience**:

- Diploma/Certificate in related industry is an asset, but not required.
- Minimum 1-2 years of experience in Collections and Customer Service in a call centre environment.

**Knowledge, Skills and Abilities**:

- Previous work experience in a call-center work environment/equivalent.
- Previous work experience in providing excellent customer service.
- Previous financial collection experience is considered an asset, but not required.
- Previous credit knowledge and/or Skip Tracing experience is considered an asset.
- Strong interpersonal, organizational, negotiation and decision-making skills.
- Working knowledge of the Microsoft Office Suite (Outlook, Word, Excel) and company software systems.
- Extremely detail-oriented, able to multi-task in a fast-paced environment and prioritize work in response to requests and inquiries.
- Ability to work independently and make decisions / problem solve based on sound judgement.
- Demonstrated communication skills with ability to interact with peers, management, and other departments in a professional manner.
- Knowledge in Microsoft Office, previous work experience with Excel is an asset.
- Attention to detail.

**Working Conditions**:

- Works indoors in adequate workspace, with adequate temperature, ventilation, and lighting.
- Normal exposure to noise, stress and disruptions.
- Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
- Standard 37.5-hour workweek, including rotational evenings/weekends required (8-hour shift
- anywhere in between Monday to Friday 8 AM to 8 PM and Saturday’s from 9 AM - 5 PM.)
- **Required to travel to our offices located in Etobicoke, ON approximately 1-2 times per week.**

**Perks**:

- Company Benefits (Health and Dental)
- 3 Weeks vacation
- RRSP Contributions/Company matching
- Great location near major highways
- Positive Culture & amazing team

**Job Types**: Full-time, Permanent

**Salary**: $42,500.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Eveni

  • Collections Specialist

    1 month ago

    Etobicoke, Canada Prefera Finance Full time

    Prefera Finance Ltd. is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Collection Specialist! **Position Summary**:The Collection Specialist is responsible for managing a section of the delinquent portfolio in a manner that maintains positive...

  • Collection Credit Agent

    1 month ago

    Etobicoke, Canada Cascades Full time

    Your challenge!- The Collection Credit Agent’s mission is to provide technical assistance to his or her team and perform a wide range of tasks related to collection activities to ensure the achievement of his or her department's business objectives and the delivery of a high-quality customer service. You are responsible for all operational and...

  • Bilingual (En/fr) Collections Specialist

    1 month ago

    Etobicoke, Canada Prefera Finance Full time

    Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time **Bilingual (Fr/En)Collection Officer!** As a **Bilingual Collection Officer**, you will analyze and manage our clients' accounts. You will work with clients to strategize a...

  • Pension and Benefits Specialist

    4 days ago

    Etobicoke, Canada Humber Full time

    **Pension and Benefits Specialist - HROE - FT Admin Temp** - (24938) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a...

  • IT Specialist

    1 month ago

    Etobicoke, Canada Gambles Ontario Produce Full time

    **Why Gambles?** At Gambles, produce is everything. Our business provides the widest assortment of top - quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved in to one of the largest produce wholesalers in all of Ontario. Our goal is to be the supplier...

  • Insolvency Specialist

    4 weeks ago

    Etobicoke, Canada Prefera Finance Full time

    **Position Summary**:Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full-time Insolvency Specialist! As an Insolvency Specialist, you will analyze and manage our clients' accounts who are experiencing a credit insolvency and who may...

  • Social Media and Digital Content Specialist

    4 weeks ago

    Etobicoke, Canada Humber Full time

    **Social Media and Digital Content Specialist, GRMC - FT Support** - (25752) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means...

  • Dental Receptionist

    1 month ago

    Etobicoke, Canada Village Dental Full time

    Full time Dental Receptionist **Responsibilities**: - Greet patients and visitors in a cheerful, courteous manner. - Answer questions regarding the location of dental suites, appointment procedures, and insurance information. - Coordinate communication between patients and dentists during a patient's visit to the office. - Schedule appointments and...

  • Dental Receptionist

    4 weeks ago

    Etobicoke, Canada Village Dental Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting **Responsibilities**: - Greet patients and visitors in a cheerful, courteous manner. - Answer questions regarding the location of dental suites, appointment procedures, and insurance information. - Coordinate communication between patients and dentists...

  • Part-time - Product Specialist for De'longhi Group

    1 month ago

    Etobicoke, Canada Encore Market Engagement Full time

    **Job Brief**: In this role, you will act as an extension of the De’Longhi brand team, engaging with consumers through virtual demonstrations accessible from all coffee product pages on the De’Longhi's website. You will be working out of the De’Longhi Canadian HO. **The Role**:Product Specialist for De’Longhi - approx. 21 HOURS/WEEK** ***The...

  • Recruitment Specialist

    4 weeks ago

    Etobicoke, Canada LYR Food Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Identify current and prospective staffing requirements - Prepare and post notices and advertisements - Collect and screen applicants - Advise job applicants on employment requirements and terms...

  • Human Resources Specialist

    2 weeks ago

    Etobicoke, Canada Canadian Systems Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Plan, develop, implement and evaluate human resources policies and programs - Advise managers and employees on the interpretation of human resources policies, benefit programs and collective...

  • Digital Content Editor

    1 week ago

    Etobicoke, Canada Experis Canada Full time

    Key Responsibilities:Develop and edit high-quality content for our e-commerce platform, ensuring it aligns with our brand voice and meets the needs of our target audience.Collaborate with internal teams and external experts to gather insights and integrate specialist knowledge into content.Manage the content lifecycle from creation to publication, ensuring...

  • Equity

    1 month ago

    Etobicoke, Canada Humber Full time

    **Equity, Diversity, Inclusion and Belonging Learning and Development Specialist - EDIB - FT Admin** - (29016) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in...

  • Bookkeeper - Full Time

    1 month ago

    Etobicoke, Canada Tremonte Manufacturing Full time

    **About us** **We are miscellaneous and structural steel specialists** with over ten years experience. Our 21000 sf. facility is well equipped with the latest in steel fabricating machinery, and is staffed with confident management, qualified shop fabricators and competent site installers. We are fully insured and bondable, IHSA trained and approved, CWB...

  • Digital Content Editor

    1 week ago

    Etobicoke, Canada Experis Canada Full time

    Key Responsibilities:Develop and edit high-quality content for our e-commerce platform, ensuring it aligns with our brand voice and meets the needs of our target audience.Collaborate with internal teams and external experts to gather insights and integrate specialist knowledge into content.Manage the content lifecycle from creation to publication, ensuring...

  • Digital Content Editor

    1 week ago

    Etobicoke, Canada Experis Canada Full time

    Key Responsibilities:Develop and edit high-quality content for our e-commerce platform, ensuring it aligns with our brand voice and meets the needs of our target audience.Collaborate with internal teams and external experts to gather insights and integrate specialist knowledge into content.Manage the content lifecycle from creation to publication, ensuring...

  • Digital Content Editor

    1 week ago

    Etobicoke, Canada Experis Canada Full time

    Key Responsibilities: Develop and edit high-quality content for our e-commerce platform, ensuring it aligns with our brand voice and meets the needs of our target audience. Collaborate with internal teams and external experts to gather insights and integrate specialist knowledge into content. Manage the content lifecycle from creation to publication,...

  • Digital Content Editor

    1 week ago

    Etobicoke, Canada Experis Canada Full time

    Key Responsibilities:Develop and edit high-quality content for our e-commerce platform, ensuring it aligns with our brand voice and meets the needs of our target audience.Collaborate with internal teams and external experts to gather insights and integrate specialist knowledge into content.Manage the content lifecycle from creation to publication, ensuring...

  • Bookkeeper - Full Time

    4 weeks ago

    Etobicoke, Canada Tremonte Manufacturing Full time

    **About us** **We are miscellaneous and structural steel specialists** with over ten years experience. Our 21000 sf. facility is well equipped with the latest in steel fabricating machinery, and is staffed with confident management, qualified shop fabricators and competent site installers. We are fully insured and bondable, IHSA trained and approved, CWB...