Customer Service Specialist

3 weeks ago

Etobicoke, Canada Safety Media Inc. Full time

About Safety Media

Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and life safety products, custom signage that we plan to grow into a separate business, and professional services that include fire safety plans and training and compliance management software.


About the role

As a Customer Service Specialist, you will be the first point of contact for our customers and the company's voice, delivering the organization's values, fostering an exceptional customer experience and resolving inquiries promptly, professionally and effectively. This position requires strong customer service skills, sales support expertise, and meticulous attention to detail in order processing. The ideal candidate will be adept at combining customer satisfaction with the smooth execution of sales transactions.


Your responsibilities include:

  • prompt and professional response to customer inquiries via phone, email, and live chat, delivering accurate information about products, services, and order status;
  • sales support, where you'll assist customers in product selection, pricing, and promotions, collaborating with the sales team to contribute to overall sales targets;
  • meticulous attention to detail in efficient and accurate processing of customer orders, addressing any issues related to orders, shipping, and billing with a focus on timely resolution;
  • comprehensive understanding of the product catalog and services in order to provide informed support to customers;
  • collaboration cross-functionally with sales, production, inventory management, and shipping departments to ensure seamless order fulfillment.
  • maintain records of customer interactions, orders, and issue resolutions in ERM and tickeing systems, while actively contributing to continuous improvement by identifying areas for process enhancement.


The successful candidate will not only have a passion for sales and excellent customer service but should also have:

  • proven proficiency as a Customer Service Agent with the ability to interact professionally with diverse customers;
  • efficiency in conveying product information through various communication channels such as email, phone and chat;
  • over 3 years of experience in Customer Service
  • familiarity with property management or the Fire and Life Safety industry is a BIG asset;
  • proven collaborative capabilities with Marketing, Sales, and Executive teams to drive new business;
  • essential expertise in CRM and ERP systems, along with advanced proficiency in Word, Excel, PowerPoint, and Microsoft Outlook.
  • self-directed with the ability to work independently, exhibiting strong business acumen, work ethics, and integrity
  • Candidates with college-level courses or a degree in Fire, Building, or Safety Compliance are strongly preferred


About you

  • You have a passion for solving business problems with simple, elegant solutions
  • You have a passion for helping customers to meet their compliance and safety requirements
  • You want to take on the challenge of generating results that are over and above what is expected
  • You are influential and competitive - you want to make a difference and influence your team members and decision-makers by displaying positive personal drive and passion for what you do
  • You have clear professional goals, you want to develop, maintain, and strengthen partnerships with your co-workers and peers and you are passionate about making things happen.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
  • IndustryFacilities Services


Employment Type

Full-time

  • Customer Service Specialist

    3 weeks ago

    Etobicoke, Canada Safety Media Inc. Full time

    About Safety Media Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Service Specialist

    3 weeks ago

    Etobicoke, ON, Canada Safety Media Inc. Full time

    About Safety Media Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Service Specialist

    3 weeks ago

    Etobicoke West Mall, Canada Safety Media Inc. Full time

    About Safety Media Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Service Specialist

    2 days ago

    Etobicoke West Mall, Canada Safety Media Inc. Full time

    About Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Service Specialist

    3 weeks ago

    Etobicoke West Mall, Canada Safety Media Inc. Full time

    About Safety Media Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Customer Relationship Specialist

    16 hours ago

    Etobicoke, Canada Haliburton International Foods Canada Full time

    The Customer Relationship Specialist works alongside the sales representative and helps manage contracts, processes orders, updates reports, and collaborates with all departments to ensure a seamless customer experience in addition to ensuring that customer inquiries and requests are addressed in a timely manner. **Who We Are** Haliburton International...

  • Service Specialist

    6 days ago

    Etobicoke, Canada Bramalea Tile Ltd Full time

    Join our team as a Service Specialist, where your primary role will be to support our customers through the service cycle, ensuring they have the best possible experience in our care. As the main point of contact for all service inquiries, we are seeking an individual with excellent communication and organizational skills, professionalism, and a...

  • Customer Service Specialist

    3 weeks ago

    Etobicoke, ON, Canada Safety Media Inc. Full time

    About Safety Media Safety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Bilingual French and English Customer Service

    6 days ago

    Etobicoke, Canada Service Ontario - Cloverdale Mall in Etobicoke Full time

    Please note that this is a privately owned small business, so this is NOT a government position. As well, there are no benefits. Please indicate your keyboarding speed. Please do not respond to this job post if you do not live in Etobicoke or Mississauga near the Etobicoke/Mississauga border, or if you aren’t fluent in both French and...

  • Customer Service

    2 days ago

    Etobicoke, Canada Lange Full time

    working in an office environment - has strong organizational skills. - learning quickly and can handle multiple priorities and a fast-paced environment. - using Microsoft Word, Outlook and Excel proficiently. - speaking, reading, writing in English (French would be an asset) - enter detailed sales orders into the UFOS system (knowledge of UFOS would be an...

  • Customer Service Coordinator

    16 hours ago

    Etobicoke, Canada Up-Right Services Ltd. Full time

    Ready to take your customer service skills to the next level? Look no further than Up-Right Services Ltd.! As Canada's leading supplier of film and entertainment scaffolds, pipes, clamps, tracks, screens, têxtiles and rigging supplies, we are dedicated to providing exceptional service to our clients. And that's where you come in! We are seeking a dynamic...

  • Customer Service Administrator

    6 days ago

    Etobicoke, Canada Provincial Smart Home Services Full time

    _**Responsibilities**:_ - Submitting funding documents on vault and updating salesforce - Updating opportunities that are on install scheduled and in progress and calling customers that need to be booked for pending install - Uploading all pre-install, post-install and model serial pictures sent over by the technician and updating the product list to the...

  • Customer Service Administrator

    3 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Leasing Specialist

    7 days ago

    Etobicoke, Canada CAPREIT Full time

    : Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you have an interest in residential property management and want to build a career with one of the 50 Best Employers in Canada? If this is you, come join our community as a **Leasing Specialist (6 month contract)**. **Who are we?** We are a growth-oriented company that own...

  • Customer Service Administrator

    3 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Customer Service Administrator

    3 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • Customer Service Administrator

    3 weeks ago

    Etobicoke, Canada AutoTrader.ca Full time

    The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including...

  • ERP Support Specialist

    2 days ago

    Etobicoke, Canada Freshstone Brands Inc. Full time

    : The ERP Support Specialist is responsible for providing user support and training on the Microsoft Navision systems (2015 & 2018). They will also be responsible for maintaining the Master Data to ensure optimum level of data accuracy and system integrity. Key areas of responsibility include resolving system issues, end user support and training, master...

  • Cashier/customer Service

    5 days ago

    Etobicoke, Canada Fortinos Full time

    Location: 1530 Albion Rd, Etobicoke, Ontario, M9V 1B4 Friendly & Energetic, with a passion for food and commitment to our customers. If this describes you, we’d like to hear from you! Why is this Role Important? Why is this role important Our Cashiers connect with customers through delightful conversations and efficient transactions to create a...

  • Cashier/customer Service

    5 days ago

    Etobicoke, Canada No Frills Full time

    Location: 1530 Albion Rd, Etobicoke, Ontario, M9V 1B4 We have opportunities for hard working, energetic and reliable people just like you. Why is this role important Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. What you’ll do - Provide great customer...