Consultant, Fusion Crisis Communications

4 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit
- At CIBC we enable the work environment most _optimal_ for you to thrive in your role._ _You’ll_ have the flexibility to manage your work activities within a hybrid work arrangement where _you’ll_ spend 1-3 days per week on-site, while other days will be remote_

What you'll be doing
- Incident Analysis: Lead effective, coordinated response and recovery orchestration services for less complex enterprise-level and client-impacting operational disruption incidents. Perform incident analysis and triage actions to determine impact/urgency/audience of emergent issues and take action to coordinate Fusion and pillar responses as quickly and efficiently as possible.
- Support ongoing improvement of Fusion Response incident management capability; including interaction models, playbook designs, case management process, and all operational procedures as assigned to meet operational requirements and our evolving threat landscape.
- Fusion Response : Follow Fusion processes, action assigned, and ensure they are carried out to a high standard, and ensure leadership is kept abreast of activities. Ensure tasks Fusion Response assigns to incident response stakeholders are tracked and managed to completion within assigned timelines. Provide direct support to senior Fusion Response members during highly complex incidents.

Who you are
- You can demonstrate 2-3 years of experience in Crisis and/or government/corporate communications. Previous experience in a financial services institution (bank, insurance, wealth management, credit card networks), or a financial market instrument (payments, clearing, or settlement systems) is an asset.
- You have understanding or experience with financial services regulatory landscapes (Canada, USA, UK/Ireland, Europe, APAC). Experience working with crisis communications and/or incident response is an asset. Knowledge of business and technology standards is an asset. Understanding of business continuity, cybersecurity, fraud, or operational risk is a definite asset;
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making
- You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
- This role requires participation in an after-hours coverage model on a rotational basis and support incident management in a 24/7 environment when required.
- Security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communications Support, Efficiency Improvements, External Communication, Internal Communications, Marketing, Partnership Management, Prioritization, Strategic Communication Planning, Teamwork

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