Help Desk Support
4 months ago
Do you want to work for a company that is rapidly growing and promotes from within? Are you ready to be part of a team where your skills are valued, and your opinions are sought after? If you are ready to become more than just another employee at a big corporate company, come work for Triton where we can grow together
**About Triton**
Triton Canada Inc. is the leader for pre-employment screening and background check solutions in Canada. Since the beginning, Triton has been helping medium to enterprise organizations, small firms, and individuals in various industries streamline their hiring process to make data-driven choices that foster long-lasting relationships with their most important assets - their employees. Powered by innovative technologies, Triton provides the industry’s fastest record checks backed by best-in-class service and an intuitive platform.
**The Opportunity**:
**Responsibilities**:
- Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases
- Manage the setup of IT equipment and access for new hires, ensuring they have the necessary tools and access to start their roles effectively
- Offer support and guidance to senior leadership, demonstrating patience and understanding while managing their unique needs and expectations
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Document all help desk interactions and troubleshooting steps in the IT support ticketing system
- Stay current with system information, changes, and updates relevant to the organization's core systems and platforms
- Administer, maintain, and update IT hardware inventory
- Other duties as assigned by the manager or designate
**Role Requirements**:
- Diploma or Degree in Information Technology, Computer Science, or relevant field preferred
- Strong understanding of computer systems, mobile devices, and other tech products
- Proven experience in a help desk support role within a Windows and Microsoft 365 environment
- Ability to diagnose and resolve basic technical issues promptly
- Excellent communication skills, capable of effectively engaging with individuals at all levels of the organization, including senior leadership
- Highly organized, with attention to detail and the ability to multitask
- A team player with a proactive approach and the ability to work independently
- Azure Administration experience or certification is preferred
- Must be able to travel to the Brampton/North York office as well as work from home
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Azure: 3 years (preferred)
- Technical support: 3 years (preferred)
- Windows Remote Desktop: 3 years (preferred)
- Computer hardware: 3 years (preferred)
- Software troubleshooting: 3 years (preferred)
Work Location: Hybrid remote in North York, ON M2J 5B5
Application deadline: 2024-08-30
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