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Help Desk Technician I

4 months ago

North Bay, Canada Berry Global, Inc Full time

Overview:
At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of 46,000 global employees across more than 265 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information and to join our growing team, visit the Careers page of our website, or connect with us on LinkedIn or Twitter.

**Purpose**: The Help Desk Technician provides technical support to Berry Global computer users. This position supports 1st shift (7am - 3pm CST / 8am - 4pm EST).

**Responsibilities**:

- Covers Help Desk phones as scheduled
- Resolves Level 1 tickets in the Heat queue
- Troubleshoot/resolve user problems
- Setup and configure PCs, printers, monitors
- AD password resets
- AS/400 password resets
- Creates Help Desk documentation in the IMS Reference Database
- Other duties as required

Qualifications:

- 0-3 Years experience on the Help Desk
- Good Problem solving skills
- CompTIA A+ certified
- Posesses understanding of all PC hardware, Microsoft OS, and OS drivers
- Understands concepts of Microsoft Networking architecture
- Understands concepts of Microsoft server related functions such Active Directory and File Share Security
- Good written and oral communications
- Ability to work with all levels of management
- Ability to travel to other Berry Global locations
- Requires guidelines to complete job successfully
- Majority of the decision making is done by a supervisor or manager
- Reports directly Help Desk Supervisor