Help Desk Technician

3 weeks ago


North Battleford, Canada Bralin Technology Soltuions Full time

The Help Desk Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Help Desk Technician will be a first point of contact for client service requests.
- Support of disaster recovery solutions
- Support services for Microsoft related technologies: Office 365, Windows Server, Exchange, SQL, SharePoint, etc.
- Support services for virtualization technologies: VMware, Citrix, and Microsoft
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution support: VPN, Terminal Services, and Citrix
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Document maintenance for all computer systems and network infrastructure
- Communication with clients as required: helping end-users with issue resolution, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Support Project Technicians and Network Administrators as required
- 1 to 2 years of experience
- Professional IT Certifications: Level 1 Required
- CompTIA A+
- Datto Technical Specialist I
- Professional IT Certifications: Level 1 Desired
- Microsoft MTA/MCP/MCSA - Desktop
- CompTIA Network+
- CompTIA Server+
- CompTIA Security+
- Watchguard Fireware Essentials & Technical Competencies
- Datto Technical Specialist II
- HPE Foundational - Product Certified
- HPE Aruba Associate
- VMware VCA

A combination of education and experience will be considered

**Benefits**:

- Extended health care
- Vision care
- Disability insurance
- Dental care
- Life insurance
- Company pension

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- North Battleford, SK S9A 0X5: reliably commute or plan to relocate before starting work (required)



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