Help Desk Technician
3 weeks ago
The Help Desk Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Help Desk Technician will be a first point of contact for client service requests.
- Support of disaster recovery solutions
- Support services for Microsoft related technologies: Office 365, Windows Server, Exchange, SQL, SharePoint, etc.
- Support services for virtualization technologies: VMware, Citrix, and Microsoft
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution support: VPN, Terminal Services, and Citrix
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Document maintenance for all computer systems and network infrastructure
- Communication with clients as required: helping end-users with issue resolution, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Support Project Technicians and Network Administrators as required
- 1 to 2 years of experience
- Professional IT Certifications: Level 1 Required
- CompTIA A+
- Datto Technical Specialist I
- Professional IT Certifications: Level 1 Desired
- Microsoft MTA/MCP/MCSA - Desktop
- CompTIA Network+
- CompTIA Server+
- CompTIA Security+
- Watchguard Fireware Essentials & Technical Competencies
- Datto Technical Specialist II
- HPE Foundational - Product Certified
- HPE Aruba Associate
- VMware VCA
A combination of education and experience will be considered
**Benefits**:
- Extended health care
- Vision care
- Disability insurance
- Dental care
- Life insurance
- Company pension
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$60,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- North Battleford, SK S9A 0X5: reliably commute or plan to relocate before starting work (required)
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