IT Helpdesk Specialist I

5 months ago

Mississauga, Canada Dennis Group Full time

**About the Job**

Responsible for providing technical assistance and support related to Dennis Group computer systems, hardware, or software. Respond to queries, run diagnostic programs, isolate problem, and determine and implement solutions. Support our internal customers.

**Primary responsibilities (Canada & USA)**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Maintain daily performance of computer systems.
- Respond to helpdesk requests from internal customers seeking assistance. Ask questions to determine nature of problem. Run diagnostic programs to resolve problems. Walk customers through problem-solving process. Follow-up with customers to ensure issues have been resolved.
- Install, modify, and repair computer hardware and software. Install computer peripherals for users in our Salt Lake City office.
- Resolve technical problems with LAN, VPN, and other systems. Run reports to determine malfunctions that continue to occur.
- Clean up computers.
- Help train users.
- Gain feedback from customers about computer usage. Translate feedback into an improved customer experience.

There are professional growth opportunities with this position within our company. We also support and reimburse continuing education

**About You**
- Experience
- 0-2 years of experience with Tier 1 and 2 helpdesk end user support
- Security and policy implementation, standardization
- Strong customer service and troubleshooting skills
- Remote user assistance experience
- Strong working knowledge of MS Office 365, Windows 7, Windows 10
- Networking and office infrastructure build-out, maintenance and support
- Experience supporting AutoCAD is a plus Servers using Windows & VMWare platforms

**About Us**

We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we’ve focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn’t one thing we do, it’s all we do.

Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, vision, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.

Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.

**JOB CODE: 1001821**:

  • IT Helpdesk Specialist I

    5 months ago

    Mississauga, Canada Dennis Group Toronto Full time

    **About the Job** Responsible for providing technical assistance and support related to Dennis Group computer systems, hardware, or software. Respond to queries, run diagnostic programs, isolate problem, and determine and implement solutions. Support our internal customers. **Primary responsibilities (Canada & USA)**: - Provide technical assistance and...

  • Helpdesk Support Specialist

    1 week ago

    Mississauga, Ontario, Canada CB Canada Full time

    Helpdesk Support - Bilingual English/FrenchCB Canada is seeking a skilled Helpdesk Support - Bilingual English/French to provide remote IT support for various incidents and requests in a 24/7 environment.Key Responsibilities:Provide technical support via standard contact channels.Resolve incidents and fulfill requests within defined SLAs.Offer excellent...

  • Helpdesk Support Specialist

    1 month ago

    Mississauga, Ontario, Canada CB Canada Full time

    Helpdesk Support - Bilingual English/FrenchCB Canada is seeking a skilled Helpdesk Support - Bilingual English/French to join our team. As a Helpdesk Support - Bilingual English/French, you will be responsible for providing remote IT support to our clients in a fast-paced environment.Key Responsibilities:Provide technical support for all incidents and...

  • Marketing Specialist

    3 weeks ago

    Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time

    As a Marketing Specialist at {company}, you will be responsible for creating and implementing marketing strategies to drive business growth. Main responsibilities:1. Conduct market research to identify trends and opportunities2. Develop and execute marketing campaigns across various channels3. Collaborate with cross-functional teams to align marketing...

  • Technical Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    We are seeking a skilled Technical Support Specialist to join our team at I Time Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work in a fast-paced environment.Key Responsibilities:Provide technical support to users experiencing difficulties with computer...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide technical support to users experiencing difficulties...

  • Electronics Engineering Specialist

    4 weeks ago

    Mississauga, Ontario, Canada I-Gard Corporation Full time

    We are seeking an Electronics Engineering Specialist to join our team at I-Gard Corporation. The successful candidate will have a Bachelor's degree in Electrical and Electronics Engineering and 3-4 years of experience in the field.Key ResponsibilitiesDesign and develop power equipment and systemsSupervise the building and testing of prototypesAssist in...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and implementing solutions.Key ResponsibilitiesProvide technical support to users via phone, email, or in-personTroubleshoot and resolve...

  • I&C Engineering Specialist

    4 weeks ago

    Mississauga, Ontario, Canada AtkinsRéalis Full time

    Job SummaryWe are seeking a highly skilled I&C Engineering Specialist to join our team at AtkinsRéalis. As a key member of our engineering team, you will be responsible for designing and developing instrumentation and control systems for our nuclear clients.Key ResponsibilitiesDesign and develop instrumentation and control systems for nuclear power...

  • Technical Support Specialist

    4 days ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc.Job DescriptionThe successful candidate will provide technical support to employees, ensuring they have access to the necessary tools and resources to perform their duties efficiently. This includes resolving hardware and software issues, setting up...

  • Sales Support Specialist I

    6 months ago

    Mississauga, Canada Imperial Dade Full time

    Imperial Dade Canada, leading national distributor, has a job open in Mississauga. A Sales Support Specialist I (SSS I) is responsible for providing support to the Sales and Customer Experience teams and Customers during the sales process. A Sales Support Specialist I interacts and coordinates with external suppliers, customers, and internal stakeholders...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide technical support to employees...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide technical support to users experiencing...

  • Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at I Time Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide technical support to users experiencing difficulties with...

  • System Support Specialist

    7 days ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job Description:I Time Inc. is seeking a skilled System Support Specialist to join our team. As a key member of our technical support team, you will provide top-notch assistance to our employees, ensuring they have the tools and resources needed to perform their duties efficiently.Responsibilities:Provide timely and effective technical support to employees...

  • Technical Systems Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job SummaryWe are seeking a skilled Technical Systems Support Specialist to join our I Time Inc. team. The successful candidate will provide technical support and troubleshooting for computer systems and networks, ensuring prompt and efficient resolution of user issues.Key ResponsibilitiesReport on the performance of computer systems and networks,...

  • Senior Technical Support Specialist

    5 days ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at I Time Inc. This is a permanent, 30 hours per week position with a competitive salary range of $50,000 - $65,000 per year.About the RoleThe successful candidate will provide exceptional technical support to users, resolving issues efficiently and...

  • Technical Support Specialist

    3 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at I Time Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide technical support to users experiencing difficulties...

  • IT Technical Support Specialist

    2 weeks ago

    Mississauga, Ontario, Canada I Time Inc. Full time

    Job Summary:We are seeking a talented IT Technical Support Specialist to join our team at I Time Inc.Key Responsibilities:Provide technical support to users experiencing difficulties with computer systems and networks.Report on the performance of computer systems and networks.Consult user guides, technical manuals, and other documents to research and...