IT Support Specialist

2 months ago

Mississauga, Canada Catholic Crosscultural Services Full time

**Job Description**:
**JOB POSTING**

**IT Support Specialist**

**(Part-time, Permanent)**

Catholic Crosscultural Services (CCS) is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status. We thrive on supporting our community, performing meaningful work, learning from our colleagues, making a difference and having fun We ensure our employees are reflective of the diverse clientele that we serve.

We are searching for a part-time IT Support Specialist. As part of IT Department, the IT Support Specialist is responsible for providing technical support to agency’s staff across all CCS locations.

If you want to your skills, experience, and talents to an organization that is making a difference in the lives of newcomers then this is the opportunity for you

**RESPONSIBILITIES**:

- Log, resolve or escalate IT incidents, requests or user’s cases in the CCS ticketing system, and record, track, document, and update the helpdesk resolutions knowledge base.
- Provide IT orientation and training sessions to new hires.
- Perform regular maintenance of phone systems, user’s workstations, printers, WI-FI and wireless systems, and other IT equipment, peripherals, and security systems.
- Deactivate and reset user passwords, and unlock user accounts on Active Directory.
- Track, consolidate and update the IT subscriptions repository in collaboration with the IT team and Senior Management.
- Work on Special IT projects with Partner Organizations, as assigned.
- Act as backup for the Senior Systems Administrator during their leave times to ensure business continuity and coverage of the day-to-day responsibilities in the IT Department.
- Performs other job related duties, as assigned.

**QUALIFICATIONS**:

- Excellent problem-solving, customer service and presentation skills with the ability to articulate and analyze possible resolutions to IT issues.
- Prior experience with Win 10/11, Office 365, and VPN technologies is required.
- Ability to travel within the multiple CCS locations across the GTA, as needed.
- A minimum of post-secondary degree or diploma in Computer Sciences or Computer Systems Technology.
- Post graduate IT certification such as CCNA, CCT, CISM, CRISC, CISSP, GIAG or other certifications is preferred.
- Minimum of 3 years of experience working as helpdesk support liaison/ Analyst.
- Excellent written and verbal communication skills with the ability to communicate technical issues to a variety of users.
- Experience working with Active Directory and working knowledge of MS Office Suite and Adobe products.
- Hands on knowledge of LAN, TCP/IP, routing/switching and Internet protocols.
- Experience using remote IT support technology tools.
- Knowledge of PowerShell and Batch scripting is an asset.
- Ability to perform duties and responsibilities independently with mínimal supervision.
- Fast learner, proactive, with strong attention to detail and the ability to leverage critical thinking skills to identify problems and proactively propose solutions.
- Able to lift at least 50 lbs.
- A clear Police Reference Check Possession.
- A valid Ontario Driver’s License and access to a car is an asset

**Location**: Mississauga with travel to other locations

**Compensation**:$30.68 to $32.37 per hour

**Application Deadline**: Open until filled.

**We strongly encourage all those who are interested to apply, even if they do not meet every requirement

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