Program Support Assistant

6 months ago

Toronto, Canada Sinai Health Full time

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

At Sinai Health, we care, create possibilities and offer hope. We are looking for an experienced and detail oriented clerical professional who is aligned to this purpose to join the team as the **Program Support Assistant** for our **ENT Clinic**.

**Position Summary**

Reporting to the Manager, Ambulatory Services, the Program Support Assistant will be responsible for assisting program specific activities to ensure the delivery of quality of care services within the ENT clinic. The role will include administrative and academic support with interaction with patients as needed.

**Responsibilities**
- Assists with scheduling patient activity, including appointments, tests and procedures and other administrative tasks as assigned
- Responsible for assisting correspondence, documents, and scheduling the clinical residents/ learners as assigned
- Functions in the front-line, providing timely, friendly and informative service that is patient and family centered
- Assists with maintaining patient flow including walking patients to the respective exam room
- Assists with supplies and equipment are adequately prepared for the clinical team
- Collaborates regularly with team members to ensure supports are provided to meet daily priorities and activities in the clinic
- Completes other duties related to the position as required
- Job Requirements- Successful completion of a college diploma or degree in a relevant discipline from a recognized academic institution
- A minimum of 3-5 years’ previous related experience; preferably in an ambulatory healthcare setting
- Applicants with proven equivalent relevant and related training and experience may be considered
- Demonstrated knowledge of patient and family centered care
- Proven strong work ethic; positive, client focused attitude; superior professionalism; dependability and reliability
- Demonstrated commitment to providing outstanding customer service in a fast-paced environment
- Proficient in Microsoft Word, Excel, Power Point, Outlook
- Proficiency with medical terminology and medical dicta-typing preferred
- Proficiency with Accuro preferred
- Strong written and verbal communication and presentation skills; excellent interpersonal and relationship building skills with the ability to effectively convey factual information and detailed explanations
- Superior time management, organizational and self-planning skills displaying flexibility by adjusting work schedules according to changing prioritized meeting demanding deadlines and producing high quality work
- Strong ability to function independently and interdependently within a large diverse team
- Proven problem solving skills and ability to prioritize, manage and process high volume varied workload with a high level of accuracy
- Demonstrated ability to make decisions, exercise good judgement, discretion and initiative when dealing with confidential information and/or in responding to inquiries
- Demonstrated satisfactory work performance and attendance history

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