IT Support Technician

7 months ago


Saintleonard, Canada Guillevin International Full time

IT Support Technician

Status:
Regular, Full time

**Location**:
Saint-Léonard, Quebec
Job Description

Interested?
- A state-of-the-art technological environment
- A growing company with stimulating challenges
- An experienced and dynamic team

Do you have what we're looking for?- AEC, DEC, or similar relevant experience with a minimum of 2 years of experience in a similar position.- Outstanding customer approach: excellent listener, patient, communicates clearly.- Methodical problem-solving abilities and analytical mindset.- Reliable, rigorous, and good team player.- Ability to communicate clearly in French and English, both spoken and written.- At ease in a dynamic environment, flexible with task and schedule changes, ability to physically go to other sites when needed.

Here’s a typical day:
- Resolve hardware and software issues promptly.- Manage user accounts and access permissions.- Follow-up requests assiduously, communicate status to the user on a regular basis, document and close requests.-
- Create and update solutions in the knowledge base.- Follow and maintain Standard Operating Procedures (SOP).- Take part in alternating telephone call schedules. Ability to manage and prioritize requests. Stay alert and report critical situations.

Here are some of the systems used: Microsoft 365, Azure and Intune, Epicor Prophet 21, Workday, EDI, Moneris, Service Desk Plus, LogmeIn Rescue, Telus Business Connect and Contact Center, Zoho Site 24x7.

What’s in it for you
- We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.-
- A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:
- Flexible group insurance plan customizable to your needs.-
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).-
- Group RRSP with employer contribution and TFSA.-
- Postsecondary Scholarship Program for our employee’s children.-
- Charging terminals available at our facilities.-
- Years of Service Recognition Program.Come build your career with us, a growing network where our people make it happen


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