Technician Onsite Support

5 months ago

SaintLaurent, Canada AVI-SPL Full time

Description:
**WHO WE ARE**

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

**WHAT YOU’LL DO**

The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

**Day-To-Day Responsibilities**:

- **
End User Support/Incident Management**: Direct support in response to user reported incidents, as well as escalation management to the client, or AVI-SPL’s Subject Matter Experts. Manage incidents using the client case ticketing system and, when applicable, the AVI SPL system.
- ** Level 1 and 2 Support**:Provide level 1 triage support for all reported incidents. Provide Level 2 break/fix support of audio-visual systems following a failure with the support of AVI SPL technical resources where applicable.
- ** System Checks**: Operational checks of system(s) functionality and preparedness. Ensure that all technologies meet or exceed client standards.
- ** Preventive Maintenance**: Scheduled full system checks and hardware service with the support of AVI SPL technical resources.
- ** Equipment Repair**: Coordination of repairs to system components.
- **Reporting**: Record the metrics and report KPIs relevant to the services delivered.
- **Inventory Management**: Management of the spare equipment and consumables inventory, and other assets directly related to the delivery of these services.
- ** Typical AV Technical Activities**:

- Read and interpret electronic, signal flow schematics and architectural blueprints
- Use hand tools, power tools and testing equipment to (include) soldering, crimping various type of connectors along with various other AV systems related tasks
- Basic mechanical fabrication and basic rack wiring

**Items to Consider**:

- This role is located in...
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will work on customer sites and may deal with a construction site type of work environment.

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- Work at Heights, Fall Arrest and Elevated Work Platform experience and certification required.
- Comprehensive understanding and familiarity of basic signal flow for audio, video and control technologies.
- Ability to work and think independently and meet critical deadlines in a high paced environment.
- Ability to effectively communicate with employees, customers and colleagues.

**WHY YOU'LL LIKE WORKING HERE**
- Enjoyable and dynamic company culture
- World class tools to help you succeed in your career with AVI SPL
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching

**MORE ABOUT US**

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.

**Must-Haves**:

- Formal education in Electronics or related field
- Minimum of a High School Diploma or equivalent preferred
- Ability to obtain formal approved clearances (Government or system specific) may be required.
- Preferred Audio-Visual certifications:

- Crestron Professional Installation
- Extron AV Associate Certification
- AVIXA CTS General Certification

**WHY YOU'LL LIKE WORKING HERE**
- Enjoyable and dynamic company culture
- World class tools to help you succeed in your career with AVI SPL
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP m

  • Technician, Onsite Support

    5 months ago

    Saint-Laurent, Canada AVI-SPL Full time

    Description: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

  • Technician Onsite Support

    5 months ago

    Saint-Laurent, Canada AVI-SPL Full time

    Description: **WHAT YOU’LL DO** The Onsite Managed Services Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. **Day-To-Day Responsibilities**: - ** End...

  • IT Field Support Technician

    5 months ago

    Saint-Laurent, Canada Lifemark Health Group Full time

    **IT Field Services Technician - Permanent-Full Time** **IT Field Services Technician - Full Time** **Location**:Quebec City, Quebec **Bilingual French/English is required** **Who We Are**: Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow...

  • Bilingual Electronic Technician Inspector

    2 months ago

    Saint-Laurent, Canada Aversan Full time

    **Bilingual Electronic Technician Inspector (English & French)** **Location**:Montreal, Quebec **Schedule**: Onsite; Monday to Friday from 6AM-2PM **Bilingualism**: Preferable but otherwise must be fluent in French. **Responsibilities** **Basic Qualifications** - D.E.C. in Electro-Technology. - A valid certification in soldering rework of all client...

  • Field Technician Support Ii

    4 weeks ago

    Saint-Laurent, Canada COMTECH TELECOMMUNICATIONS Full time

    Job title : Field Technician II Department : Customer support Reports to : Director, Customer support FSLA : Full-time Last modified : 10/17/24 Location : Laval, QC We thrive on pushing the technology envelope to create leading-edge solutions for customers around the world. It’s demanding and challenging, but it is also very rewarding - and we think...

  • IT Support Technician

    5 months ago

    Saint-Laurent, Canada Tootsi Impex Inc Full time

    **IT Support Technician** Part of an expanding team, you will be required to maintain the computers, network servers and phone technology in our 3 facilities. You will: Work daily with the hardware, repairing or replacing defective equipment; Install new or upgraded software and conduct testing on new or current software; Diagnose problems in computer...

  • Technical Support Specialist

    2 months ago

    Saint-leonard, Canada GCI Support Inc. Full time

    GCI Support Inc. is a company focused on delivering IT support and solutions to “Small size Businesses”. About the Job Duties / Responsibilities: - Support the client through the problem resolution process and/or escalate the incident to a higher level - Document all work performed into help desk software - Schedule an onsite visit if required -...

  • Technician, Technical Support

    5 months ago

    Saint-Laurent, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **What are your contributions to the...

  • Technician, Technical Support

    5 months ago

    Saint-Laurent, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: **Data Analyst...

  • IT Support Technician

    2 months ago

    Saint-Jean-sur-Richelieu, Canada ABB Full time

    **IT Support Technician**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...

  • Technical Support Technician

    2 months ago

    Saint-Laurent, Canada Acceo Solutions Full time

    Customer Support Specialist ** Voir description en français plus bas** Our business unit is based in Montreal and we offer either a fully remote or hybrid remote/onsite work opportunity. How You'll Succeed - Client Engagement - Help clients manage their products. Focus on each client experience and make every interaction meaningful. - Problem Solving...

  • Packaging Technician

    5 months ago

    Saint-Laurent, Canada Medisca Pharmaceutique Inc Full time

    **Medisca** is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, **Medisca** is a...

  • Technician

    5 months ago

    Saint-Laurent, Canada CMC Électronique Full time

    CMC Electronics is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team...

  • Administration Technician

    2 weeks ago

    Saint-Lambert, Canada Champlain Regional College Full time

    **Posting Number**: LAM-S24-25-3320 **Job Title**: Administration Technician **Constituent College**: Champlain College Saint-Lambert **Work Location**: Saint-Lambert **Service**: Human Resources **Reporting to**: Coordinator of Labour Relations and Human Resources **Job City**: Saint-Lambert **Position Status**: Regular Full-time Champlain College...

  • Bilingual Technician for On Site Support

    2 months ago

    Saint-Laurent, Canada SoftFlow Service Informatique PME Managed IT Services Full time

    **Offre d'emploi**: Technicien Informatique **Bilingue **pour **interventions sur Place** **Responsabilités**: - Effectuer des interventions sur site pour résoudre des problèmes informatiques et réaliser des installations diverses. - Collaborer avec les équipes de support de niveau 3 de plusieurs entreprises partenaires pour assurer une résolution...

  • Psychology Technician

    6 months ago

    Saint-Laurent, Canada Physiothérapie Universelle Full time

    **Psychology Technician** JOB SUMMARY We are seeking a motivated and detail-oriented Psychology Technician to join our mental health team. The Psychology Technician will work under the delegated authority and supervision of a licensed psychologist to provide essential support in psychological assessments, including pre-employment and clinical assessments....

  • Technician-it Support-level 1

    2 months ago

    Saint-Laurent, Canada Quincaillerie Richelieu Ltee Full time

    **Who are we?** Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products. - Our customers _- More than 110,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and...

  • Laboratory Technician

    2 months ago

    Saint-Lambert, Canada Champlain Regional College Full time

    **Posting Number**: LAM-S24-25-3305 **Job Title**: Laboratory Technician (Biology) **Constituent College**: Champlain College Saint-Lambert **Work Location**: Saint-Lambert **Service**: Financial Services **Reporting to**: Coordinator, Financial Services **Job City**: Saint-Lambert **Position Status**: Regular Full-time Position Champlain College...

  • Acounting Technician

    2 months ago

    Saint-Laurent, Canada Randstad Canada Full time

    Title: Accounting TechnicianLocation: Ville Saint-LaurentWork mode: HybridSalary: 50-65 KDuration: Permanent positionWe are currently looking for 1 accounting technician for Ville Saint-Laurent to support the financial controller. If you think you meet the profile we're looking for, please send your CV to serge.langevin@randstad.ca or apply...

  • ATM'service Technician

    5 months ago

    Saint-Laurent, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. Operating ATMs for banks (such as BMO and RBC), major...