Technician Onsite Support

7 days ago

SaintLaurent, Canada AVI-SPL Full time

Description:
**WHAT YOU’LL DO**

The Onsite Managed Services Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

**Day-To-Day Responsibilities**:

- **
End User/White Glove Support**: Scheduled in-room meeting support for special events or end users requiring audio-visual operator support prior to and during the meetings. Assist the client with Concierge services (Large scale user training, Livestream Events, Encore, etc.)
- ** End User Support/Incident Management**: Direct in-room support in response to user reported incidents, as well as escalation management to the client, or AVI-SPL’s Subject Matter Experts. Manage incidents using the client case ticketing system and, when applicable, the AVI SPL system.
- ** End User Support/Training**: Education of end users in the operation of systems to promote a self-service environment. Promote adoption of the client’s meeting room services to the end user community
- ** Room Sweeps**: Operational checks of room system functionality and preparedness.
- ** Preventive Maintenance**: Scheduled full system checks and hardware service with the support of AVI SPL technical resources.
- ** System Maintenance/Problem Management**: Repair and restoration of audio-visual systems following a failure with the support of AVI SPL technical resources.
- ** Equipment Repair**: Coordination of repairs to system components.
- ** Reporting**: Development of management systems which will record the metrics and report KPIs relevant to the services delivered.
- ** Inventory Management**: Management of the spare equipment and consumables inventory, and other assets directly related to the delivery of these services.
- ** Meeting Room Assessments (MRA)**:Working with the AVI SPL commissioning specialist and other technical resources, test meeting room functionality and identify any shortcomings to the design standard. Document any issues uncovered during the MRA and work with the relevant AVI SPL resources to bring the rooms up to design standard and certify as complete.

**Items to Consider**:

- This role is located in Markham, ON. From time to time, travel to other client locations will be required.
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will work on customer sites and may deal with a construction site type of work environment.

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- Hands on familiarity with collaboration technologies, i.e. Microsoft Teams, Zoom or Cisco Webex, etc.
- Understanding of fundamental network infrastructure technologies
- Functional experience and understanding of Microsoft Office 365
- Understanding and familiarity of basic signal flow for audio, video and control technologies
- Ability to work and think independently and meet critical deadlines in a high paced environment
- Ability to effectively communicate with employees, customers and colleagues
- Minimum of 1 - 3 years of high touch end user support, rental/staging experience or audiovisual integration experience

**Nice-To-Haves**:

- Hands on experience with MS Teams Admin Portal or Zoom Management Portal, etc.
- Formal education in electronics or related field preferred
- Preferred external trainings:

- Collaboration and networking certifications:

- Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Azure or Office 365
- CompTIA, CCNA or equivalent
- ** Audio Visual certifications**:

- Crestron Professional Installation
- Extron AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification

**WHY YOU'LL LIKE WORKING HERE**
- Enjoyable and dynamic company culture
- World class tools to help you succeed in your career with AVI SPL
- Robust onboarding plan including job shadowing
- Training and professional development opportunities
- On-site training and other learning opportunities
- Paid holidays, stat days and flex days
- Competitive wages
- Medical benefits, including vision, health, dental and RRSP matching

**MORE ABOUT US**

At AVI-SPL Canada Ltd., we proudly boast our core values - build connections, be trailblazers, own it, do the right thing, thrive together. We rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success.

We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.

In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equal

  • Technician Onsite Support

    3 weeks ago

    Saint-Laurent, Canada AVI-SPL Full time

    Description: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

  • Technician, Onsite Support

    4 weeks ago

    Saint-Laurent, Canada AVI-SPL Full time

    Description: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

  • Technician Onsite Support

    2 weeks ago

    Saint-Laurent, Canada AVI-SPL Full time

    Description: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...

  • Technician, Onsite Support

    2 weeks ago

    Bas-Saint-Laurent, Canada AVI-SPL Full time

    :WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified industry experts and...

  • IT Field Support Technician

    2 weeks ago

    Saint-Laurent, Canada Lifemark Health Group Full time

    **IT Field Services Technician - Permanent-Full Time** **IT Field Services Technician - Full Time** **Location**:Quebec City, Quebec **Bilingual French/English is required** **Who We Are**: Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow...

  • Service Desk Technician Thales

    3 weeks ago

    Saint-Laurent, Canada Aversan Full time

    **Service Desk Technician **to ***work on leading edge technology products **Location**: St-Laurent, QC **RESPONSIBILITIES**: - Provide 2nd level end-user onsite support. - Receiving, Updating, Closing Service desk tickets - Imaging and deploying new computers. - Perform and support software installations. - Troubleshooting Computer and Network Issues. -...

  • Technician

    2 weeks ago

    Bas-Saint-Laurent, Canada CMC Électronique Full time

    CMC Electronics is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets.This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team mastering...

  • IT Support Technician

    3 weeks ago

    Saint-Laurent, Canada Tootsi Impex Inc Full time

    **IT Support Technician** Part of an expanding team, you will be required to maintain the computers, network servers and phone technology in our 3 facilities. You will: Work daily with the hardware, repairing or replacing defective equipment; Install new or upgraded software and conduct testing on new or current software; Diagnose problems in computer...

  • Onsite Medical Representative

    1 month ago

    Saint Thomas, Canada Amazon Canada Fulfillment Services, ULC Full time

    The Amazon Workplace Health & Safety (WHS) team aims to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support these goals, Amazon is seeking an experienced and innovative Onsite Medical Representative (OMR) to join our team. In this...

  • IT Support Technician

    2 weeks ago

    Bas-Saint-Laurent, Canada Quincaillerie Richelieu Ltee Full time

    We are looking to fill a permanent full-time IT Support Technician - Level 2 position at our Ville St-Laurent offices.Position Overview:Reporting to the IT support director, your role will mainly be to assure the assignment and treatment of support requests by the level 1 and level 2 technical team. You will, among other things, be required to maintain,...

  • Packaging Technician

    3 weeks ago

    Saint-Laurent, Canada Medisca Pharmaceutique Inc Full time

    The primary purpose of the Packaging Technician is to ensure the timely and smooth production of chemicals and devices. The opportunity: Preparation for Production: - Clean lab and equipment according to Standard Operating Procedures (SOPs) - Prepare raw products and appropriate packaging materials - Follow procedures and maintain all parameters conformant...

  • Technician, Technical Support

    1 week ago

    Saint-Laurent, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: **Data Analyst...

  • Technician, Technical Support

    5 days ago

    Saint-Laurent, Canada Bombardier Full time

    Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **What are your contributions to the...

  • Deskside Support Technician

    3 weeks ago

    Saint-Laurent, Canada Iron Service Global Inc Full time

    Provide customer facing end-user support that includes: - Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Support for the Mobility devices...

  • Mechanical technician

    1 month ago

    Saint-Laurent, Canada Randstad Canada Full time

    Position: Heavy-duty mechanicRegion: NorthShift: Day Industry: Heavy machinerySalary: $30 to $45/hr depending on experience.It is a fly-in fly-out position based in the North of Quebec. You will be working for 14 days in a row and 14 days off in rotationPassionate about mechanical maintenance? Would you like to work independently and also participate in many...

  • Mechanical technician

    4 weeks ago

    Saint-Laurent, Canada Randstad Canada Full time

    Position: Heavy-duty mechanicRegion: NorthShift: Day Industry: Heavy machinerySalary: $30 to $45/hr depending on experience.It is a fly-in fly-out position based in the North of Quebec. You will be working for 14 days in a row and 14 days off in rotationPassionate about mechanical maintenance? Would you like to work independently and also participate in many...

  • Technician-it Support-level 1

    4 weeks ago

    Saint-Laurent, Canada Quincaillerie Richelieu Ltee Full time

    We are looking to fill a temporary full-time** IT Support Technician** position at our Ville St-Laurent offices with the possibility of extension. **Position Overview**: Reporting to the IT Support Director, your role will mainly be to provide IT technical assistance to Richelieu employees. **More specifically, your main tasks will be**: - To provide...

  • Technician

    2 weeks ago

    Saint-Laurent, Canada CMC Électronique Full time

    CMC Electronics is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team...

  • Technical Support Specialist

    3 weeks ago

    Saint-leonard, Canada GCI Support Inc. Full time

    GCI Support Inc. is a company focused on delivering IT support and solutions to “Small size Businesses”. About the Job Duties / Responsibilities: - Support the client through the problem resolution process and/or escalate the incident to a higher level - Document all work performed into help desk software - Schedule an onsite visit if required -...

  • Accounting Technician

    2 weeks ago

    Bas-Saint-Laurent, Canada MACH 1 PACKAGING LTD. Full time

    MACH 1, a leader in automatic stretch wrapping machines is currently looking for an Accounting Technician/3 days per week in Ville St-Laurent (next to Ikea).Responsibilities:The tasks of the Accounting Technician are as follows:Complete the full accounting cycle/monthly basis;Manage accounts payable, enter invoices and make payments;Update the company's...