Technician-it Support-level 1
4 months ago
**Who are we?**
Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
- Our customers _- More than 110,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, doors and windows, residential and commercial woodworkers, and hardware retailers including renovation superstores.- Our team_ - Over 3,000 people, close to half of whom work in marketing, sales and customer service, nearly 50% of whom are Richelieu shareholders.We are looking to fill a temporary full-time** IT Support Technician** position at our Ville St-Laurent offices with the possibility of extension.
**Position Overview**:
Reporting to the IT Support Director, your role will mainly be to provide IT technical assistance to Richelieu employees.
**More specifically, your main tasks will be**:
- To provide first and second line technical assistance within the Technical Support Center.
- Perform over the phone software troubleshooting and resolve network issues.
- Proceed with the installation of computer stations and other related equipment (printers, servers, microcomputers, etc.).
- Provide support to mobile device users.
- Create reports using the ticketing system.
- Analyze and distribute the requests in the tracking software, classify, prioritize and/or process and distribute requests and incidents to other stakeholder groups, as well as ensuring a follow-up.
- Any other related task.
**Requirements**:
- A minimum of 2 years’ experience in IT support.
- A DEC, DEP or an AEC in computer science.
- Availability to work an 8-hour shift on a schedule between 6:30 am to 8:00 pm.
- Availability to be on call 24/7 during specific periods.
- Ability to work under pressure and in a team.
- Knowledge of networks (TCP/IP, VPN, RDP, Teleworking).
- Knowledge of Windows 7/10, Office 2013/2016/O365.
- Knowledge of Active Directory and Exchange environments.
- Knowledge of video conferencing technologies, MS Teams, ZOOM, etc.
- Ability to analyze and diagnose software and hardware problems.
- Be skilled and quick to research manuals and the Internet to find solutions.
- Good organizational skills and priority management.
- Being proficient at communicating solutions and helping different levels of users, being a good communicator.
- Enjoy contact with people and have a professional attitude.
- Fluency in French and English (verbal and written).
- Who is rigorous and has a facility for detecting problems
- Who is skilled at reviewing and optimizing processes
- Is detail-oriented
- Who has a sense of priority and schedule management
**What we are offering**
- A balance between work and personal life
- The possibility of having a hybrid schedule
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products
- Free parking
- 2023-061-R_
-
Bilingual Technician for On Site Support
3 months ago
Saint-Laurent, Canada SoftFlow Service Informatique PME Managed IT Services Full time**Offre d'emploi**: Technicien Informatique **Bilingue **pour **interventions sur Place** **Responsabilités**: - Effectuer des interventions sur site pour résoudre des problèmes informatiques et réaliser des installations diverses. - Collaborer avec les équipes de support de niveau 3 de plusieurs entreprises partenaires pour assurer une résolution...
-
IT Field Support Technician
6 months ago
Saint-Laurent, Canada Lifemark Health Group Full time**IT Field Services Technician - Permanent-Full Time** **IT Field Services Technician - Full Time** **Location**:Quebec City, Quebec **Bilingual French/English is required** **Who We Are**: Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow...
-
Field Technician Support Ii
2 months ago
Saint-Laurent, Canada COMTECH TELECOMMUNICATIONS Full timeJob title : Field Technician II Department : Customer support Reports to : Director, Customer support FSLA : Full-time Last modified : 10/17/24 Location : Laval, QC We thrive on pushing the technology envelope to create leading-edge solutions for customers around the world. It’s demanding and challenging, but it is also very rewarding - and we think...
-
Technician Onsite Support
6 months ago
Saint-Laurent, Canada AVI-SPL Full timeDescription: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...
-
Inventory Quality Technician
4 months ago
Saint-Laurent, Canada Nature's Touch Inc. Full time**Who We Are** Nature's Touch is one of the largest suppliers of frozen fruit to retailers in North America, Australia, Taiwan, and Japan. We provide a full range of products and support multiple private-label programs in addition to our own brands. We are also one of the largest buyers of fruit globally each year and continue to enjoy strong growth in this...
-
Technician, Technical Support
6 months ago
Saint-Laurent, Canada Bombardier Full timeBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **What are your contributions to the...
-
Technician, Technical Support
6 months ago
Saint-Laurent, Canada Bombardier Full timeBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: **Data Analyst...
-
Service Technician
7 months ago
Saint-Laurent, Canada PACCAR Full time**Title : Service Shop Technician (Temporary 6 months, renewable)**: **Work location : Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5, Canada)**: **Schedule : Monday to Friday, 6:30AM to 3:00PM**: **Salary: between $22-44/hour**: **Benefits**: - Permanent, 40h/week ; - Monday to Friday, 6:30AM to 3:00PM (8h/day) ; - Salary between...
-
IT Technician
7 months ago
Saint-Laurent, Canada Fleming IT Solutions Full timeWe are a dynamic Montreal-based technology company looking to hire a qualified person for a position to assist with technological systems in IT environments. Position includes, installing, maintaining, and diagnosing Windows systems, Desktop and Server. Knowledgeable in Active Directory, 365, azure, VMWare, Hyper-V and other domain services. Apple systems...
-
Technician Field Service
7 months ago
Saint-Laurent, Canada AVI-SPL Full timeDescription: **MUST HAVE AV EXPERIENCE** **Job Summary** The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience. **Essential Duties...
-
Manufacturing Technician
6 months ago
Saint-Laurent, Canada ProEV - a division of ECI Full timeAn industry leader, ProEVwas created to meet the growing needs of the transportation field for cables and assemblies for electric vehicles. Promark Electronics is a proud Quebec supplier, based in Montreal, recognized for its high level of quality, excellent customer service and innovation initiatives. **Job title**: Manufacturing...
-
Irata Technicians Level 1,2,3
6 months ago
Saint John, Canada Acuren Inspection, Inc. Full timePosition Summary: Tacten is currently looking for **IRATA Technicians Level 1 and 2 and 3** to support projects in the Atlantic Region (Saint John NB. and area). If you are seeking a dynamic industrial environment with opportunities for individual growth and learning, this is for you. - Accommodations, flights and LOA provided if required - Additional Call...
-
Technician, Onsite Support
7 months ago
Saint-Laurent, Canada AVI-SPL Full timeDescription: **WHO WE ARE** AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified...
-
Technician Onsite Support
6 months ago
Saint-Laurent, Canada AVI-SPL Full timeDescription: **WHAT YOU’LL DO** The Onsite Managed Services Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. **Day-To-Day Responsibilities**: - ** End...
-
Technician in Security Systems Installation
2 months ago
Saint-Laurent, Canada SECURMAX Full timeFor over 30 years, Securmax has been a leader in system integration in the field of building security. With out continuous growth, we are actively looking for technicians with relevant 222 accreditation from the CCQ. Technicians accomplish the following tasks: - Ensure proper operation, improvement and preventive maintenance of security systems according...
-
Technician
6 months ago
Saint-Laurent, Canada CMC Électronique Full timeCMC Electronics is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team...
-
ATM'service Technician
6 months ago
Saint-Laurent, Canada Perativ Full time**JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. Operating ATMs for banks (such as BMO and RBC), major...
-
Accounts Payable Technician
6 months ago
Saint-Laurent, Canada Recochem inc. Full timeRecochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment. Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our...
-
IT Help Desk Technician
6 months ago
Saint-Laurent, Canada Andy Transport Full time**IT Help Desk Technician****: **About us** ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients' operational...
-
IT Support Technician
3 months ago
Saint-Laurent, Canada Recochem inc. Full timeRecochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment. Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our...