IT / Application Support Technician

7 months ago

SaintHubert, Canada Techo-Bloc Full time

**Company Description** Pave your career at Techo-Bloc**

We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

**Career Growth and Recognition**:
At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

**Performance-Driven Rewards**:
Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

**Collaborative Company Culture**:
Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

**Perks and Benefits**:

- RRSP with employer contribution
- 24/7 telemedicine & Employee Assistance Program (EAP)
- Inhouse leadership development and coaching
- Training & Development Programs
- Flexible work arrangements
- Considerable referral bonuses
- Discounts on Techo-Bloc’s products
- Healthy snack-filled kitchens
- Techo-Bloc branded swag
- Free parking
- Employee Recognition Events
- English and French courses available as needed

**Job Description** On site position**

**Main responsibilities**:
**IT Technician (50%)**
- Provide technical support for users;
- Identify, monitor and document troubleshooting activities in the Help Desk system;
- Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool;
- Install, configure, and optimize workstations, laptops and peripherals;
- Test ‘’patches’’ and ‘’fixes’’ to ensure that the problem is adequately resolved and ensure the follow-up with the user;
- Assist in the implementation of new technologies and projects.

**AX Application Support (50%)**
- Provide support and assistance to Dynamics AX end users;
- Work with end users on all functional modules and provide desktop coaching and training on procedures and apps as needed;
- Collaborate with the IT Systems Development team to facilitate communication and understanding of business processes and system functionality;
- Update AX documentation;
- Perform Security Administration and set up for Dynamics AX.

**Qualifications**
- Ability to learn and analyze business processes and requirements;
- Post secondary education in a related field or equivalent certifications and / or work experience;
- Bilingual (English is required in order to service our customers and suppliers based in the United States and outside Quebec);
- Two (2) years relevant experience in a Microsoft environment (Windows and Office365);
- Excellent customer service and interpersonal skills;
- Great problem-solving skills;
- Relevant Dynamics AX experience, a plus;
- Dynamics 365 experience, a plus;
- Experience in using a Help Desk solution.

**Additional Information**:

- We thank all applicants for their interest; however, only successful applicants will be contacted._

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