IT Support Technician

3 months ago

SaintJeansurRichelieu, Canada ABB Full time

**IT Support Technician**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
End User and Factory Excellence IS Leader

**Your role and responsibilities**:
The IT Support technician applies IT knowledge and expertise to help solve complex technical or professional activities. A key resource, a definitive source of knowledge about services and solutions, who contributes their expertise to enhance organizational efficiency and support the organization's vision and strategic direction. This role is contributing to the Electrification, Installation Products division of ABB and is located in Saint-Jean-sur-Richelieu. The work model is 100% onsite, from Monday to Friday on day shift, but it may occasionally be necessary to work in the evenings (in case of production emergencies) and sometimes on weekends for scheduled system maintenance or plant projects. Responsibilities: - Involves and proactively supports the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services. - Takes action to ensure targets are met within established safety and quality procedures, corrects malfunctions, and calls on other experienced colleagues and external resources to ensure services are delivered proactively. - Identifies, consolidates, and reports any inefficiencies or improvement opportunities. - Reviews requirements and specifications and identifies those that require action within their scope of responsibility. - Installs and tests new versions and investigates and coordinates the resolution of potential and actual service problems. - Prepares and maintains operational documentation for the system services and advises on the correct and effective use of the services. - Delivers (when involved) the IS solution/service according to agreed Service Level Agreements (SLAs), on time, within budget, and as per quality standards. - Diagnoses faults and records and reports the results of tests. - Adapts to IS systems and technology to reflect changes in their own function. - Works closely with suppliers providing a part of the service and validates suppliers’ performance in accordance with contract terms. - Engages proactively with suppliers to resolve incidents, problems, or unsatisfactory performance and implements supplier management related service improvement initiatives and programs. - Monitors and reports on supplier performance and customer satisfaction. - Responsible to act in compliance with corporate IS regulation and policies, ABB regulations and guidelines, and with any other internal control regulations that may be assigned. - Assesses the ideas for efficiency improvement and value addition and decides based on their technological, financial, and functional feasibilities.

**Qualifications for the role**:

- 5 years of experience (ideally in a large organization)
- Bilingual in French and English. English is necessary to communicate with customers outside of Quebec.
- Knowledge of networks (VLAN, IP, etc.)
- Be structured and have excellent organizational skills to work on multiple long-term projects in parallel
- Comfortable participating in meetings.
- Systems Development
- Process Improvement & Optimization
- Data Analytics
- Finance\Project Management
- Service and Operation Management
- Cloud Solutions
- Agile Methodology
- Business Analysis
- IT Management

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

**More about us**:
ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer

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