Customer Service Representative

2 months ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

Group Pension / Permanent, Full-time / Remote work / Montreal, Toronto, Québec / Start date: November 4th_

Your active listening skills, professionalism, and ability to establish a sense of trust enable you to deliver high-quality and personalized customer experiences. Do you seek to understand your customers’ needs and look for the right solution and best advisor to help them exceed their expectations?

Our team is looking for motivated individuals who want to contribute to best practices in customer service, all without having to carry out solicitation or sales tasks

Your career at iA Financial Group begins with a 5-week paid training course with access to a trainer and coach at all times to guide your development.

**Your training covers the following topics**:

- Discovering and learning about insurance products and financial services
- Resolving complex cases
- Mastering software and work tools required for this position

**What we offer**:

- Minimum hourly wage starting at $24 based on your experience
- A 35-hour weekly schedule, ranging between 8 AM and 8:00 PM from Monday to Friday, set one month in advance for a stable work routine
- Telework (please note that office attendance is required at least once a month)
- Managers who value their teams’ self-reliance and support
- Working at iA means enjoying competitive working conditions, a comprehensive health program, continuous training, and opportunities for development within a fast-growing company
- Wonderful colleagues, loads of fun at work

**What you offer**:

- Available to start work on October 10th, 2023
- At least two years of experience in customer service
- **Good English and French language skills, both oral and written, to interact frequently and easily with English and French-speaking colleagues and clients from across Canada**:

- Outstanding interpersonal skills
- Effective stress-management skills
- Problem-solving skills
- At ease working with computers and software solutions

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

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