IT Support Analyst Iv

2 weeks ago

Toronto, Canada TD Bank Full time

**Work Location**:
Toronto, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Technology Solutions

**Pay Details**:
$65,600 - $98,400 CAD

This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.

**Department Overview**:
**Building a World-Class, Diverse and Inclusive Technology Team**

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients in five key business areas: Investment Banking, Debt Capital Markets, Foreign Exchange, Institutional Equities and Private Equity. TD Securities is the wholesale banking arm of TD Bank Financial Group, one of Canada’s largest financial institutions and a global leader in on-line financial services.

There's room to grow in all of it.

**Position Overview -IT Support Analyst, Risk Technology Solutions**

**Role and Responsibilities**
- Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
- Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
- Ensure problem resolutions are released in production on-time and with high quality.
- Ensure all changes to the Production Environment follow the TD Securities Change management process.
- Ensure change activities are performed on time, minimizing risk to the service/business environment.
- Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure.
- Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
- Update knowledge-based articles on timely manner and conduct trainings across regions.
- Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
- Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
- Support a positive work environment that promotes customer service, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
- Provide after
- hours support if required.

**Job Requirements**

Specific Educational Requirements:

- Experience in Banking Operations technologies such as equity trading, equity derivatives and equity back-office operations.
- Practical experience of support both Physical, and VMware environments
- Understanding of equity financial markets and products.
- Experience working with developers, business analysts, and infrastructure support teams will be an asset.
- Knowledge of scripting, automation and process improvement
- Strong understanding of ITIL Incident Management, Problem Management and Change Management
- Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java will be an asset

**Skills Category**
- Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk and Service Now.
- Knowledge of cloud technologies, including Azure
- Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
- Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
- Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
- Computer science or Mathematics degree desired

**Additional Information**:
**Join in on what others in TD Technology Solutions are doing**:

- Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
- Learn voraciously, stretch your thinking, share your knowledge and educate others.
- Communicate and collaborate with both technical and non-technical professionals.
- Cultivate winning relationships by building trust with business and technology partners.
- Share our commitment to productivity, effectiveness and operational efficiency.

**Who We Are**:
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrate

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