IT Operations Analyst Iv

3 months ago

Toronto, Canada TD Bank Full time

**IT Operations Analyst IV**:

- 424508BR

**Job Category - Primary**
- Technology Solutions

**Work Location**
- 740 Progress Avenue

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

**Building a World-Class, Diverse and Inclusive Technology Team at TD**

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

**TD IT Operations** is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support - you name it.

There's room to grow in all of it.

**Job Details**

**About This Role**

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments.You'll join others in environment management, maintenance, monitoring, performance and incident management, as well as production support activities. There's meaningful work at every turn

Meaningful work is fueled by meaningful performance and career development conversations with your manager. **Here's some of what you may be asked to perform**:

- Partner closely with stakeholders to improve production environment stability.
- May focus on problem determination including data gathering and analysis.
- Provide quality service and solutions consistent with objectives and client requirements.
- Effectively handle incident management for outages.
- Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution.
- Provide expertise to other functional areas (technology, trends and processes).
- Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
- Deploy base infrastructure components for all environments.
- Follow change management procedures. ensure proper testing, sign-off, monitoring.
- Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.
- Use meaningful metrics to monitor environment's performance.
- Participate in disaster recovery planning (Define, Review, Test).

**Job Requirements**

**What can you bring to TD?** Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

- Undergraduate Degree or Technical Certificate.
- 3-5 years relevant experience.

**Additional Information**

**Join in on what others in TD Technology Solutions are doing**:

- Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
- Learn voraciously, stretch your thinking,

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewar

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