Team Leader, Call Centre

**Purpose**: Team Leaders are responsible for answering caller questions and ensuring productivity. maintain detailed and accurate shift logs (timesheets, pledge confirmation). Team Leaders are responsible for motivating all callers individually and as a group to ensure highest performance. Team Leaders must demonstrate detailed knowledge of York University...

**Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...

Department Team Leader - Location Toronto, ON - Job ID 108206 - Corporate - Toronto, ON - Posted 5 hours ago It’s your time! Be part of a successful Company where you can grow your career and be rewarded and recognized for your contributions. YM Inc. is one of North America’s leading apparel retailers operating over 750 stores under the following...

Company Description At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

**Have a passion for customer service? Want to join a great team and develop new skills? We want to hear from you!** McCarthy Uniforms is Canada’s leading school uniform and specialty apparel Company. Over the last 65 years, we have built our leadership position by following our mission to be a world-class provider of high-quality uniforms. We believe in...

**Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...

Job Summary: Reporting to the Manager, Call Centre, the Supervisor, Call Centre is responsible for agent floor/scheduling management remotely; and in conjunction with other departmental coordinators, for overseeing effective workflow distribution, agent responsiveness and quality assurance to deliver refined customer service. This is a hands-on role that...

Job Summary: Reporting to the Manager, Call Centre, the Supervisor, Call Centre is responsible for agent floor/scheduling management remotely; and in conjunction with other departmental coordinators, for overseeing effective workflow distribution, agent responsiveness and quality assurance to deliver refined customer service. This is a hands-on role that...

Company Name: ESC Corporate Services Ltd. Join the ESC Corporate Services team for this exciting opportunity! Who is ESC? The world revolves around information, and ESC is at the forefront of information management. We cover the complete lending lifecycle, from onboarding to default resolution — all managed through a simple platform, with gold-standard...

**Role**: Responsible for evaluating the contact centre and back office performance to help increase quality, efficiency and customer/client satisfaction. As an Intraday Analyst, must identify trends, weaknesses and opportunity for improvement. Intraday Analyst must be able to track and examine call flow, call patterns, quality assurance levels and all call...

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

**Call Centre Agent (Remote Fundraising Agent)** **$18.00-$22.00/hr** Inspire Direct Marketing is a Canadian fundraising agency on a mission to inspire fundraising. We are one of Canada's premiere fundraising call centres helping to provide a warm and friendly voice to many of the largest and most respected charities in Canada. We contact current and past...

**Call Centre Agent (Remote Fundraising Agent)** **$18.00-$22.00/hr** Inspire Direct Marketing is a Canadian fundraising agency on a mission to inspire fundraising. We are one of Canada's premiere fundraising call centres helping to provide a warm and friendly voice to many of the largest and most respected charities in Canada. We contact current and past...

The St Michael’s Hospital (SMH) Call Centre provides 24x7 operations answering internal locating calls as well as external callers’ inquiries. The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and...

The St Michael’s Hospital (SMH) Call Centre provides 24x7 operations answering internal locating calls as well as external callers’ inquiries. The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and...

**_$20.00-$24.00/hour + Benefits._** **_ Quit your day job, come help us save the world!_** **About Us**: We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise...

#### The Bilingual Team Lead, CGHLI Call Centre is responsible for the daily oversight of the CGHLI call centre department. The Bilingual Team Lead will work in partnership with the Manager, CGHLI Call Centre, additionally will liaison with the management teams in the various offices as well as with the QA and Training Specialist and department Business...

Are you an operational people leader in the insurance industry who enjoys teaching the team the ropes while also being a problem solver? Are you looking to join an established organization in the industry for the next steps in your career? Aon has the opportunity for you! This is a hybrid role with the flexibility to work virtually and/or from our Montreal...

**Purpose**: Advancement at York leads and inspires meaningful engagement and philanthropic support from alumni and friends to advance the University's mission. We are also deeply committed to building the reputation of York University as a leading, progressive, research-intensive University uniquely positioned for the betterment of society in the 21st...

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. - At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...