Product Operations Manager, Led

2 weeks ago

Ottawa, Canada Ross Video Full time

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Working with the Marketing Product Manager and the Technical Product Manager, the POM helps manage and drive each project from concept through to a successful release to manufacturing and product launch to market.
The POM is responsible for managing project timelines and agreed feature set. She or he will liaise with Manufacturing, Manufacturing Test Engineering, and Tech Support to enable smooth product sales & order process, build of required hardware/software products, and own product lifecycle support.

**Who you report to**: Director, Technical Product Manager, LED

**What we offer**:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

**What the job is all about**:

- Responsible and accountable for management of direct reports.
- Accountable to the TPM to provide the staffing resources to execute on the agreed project deliverables and an agreed schedule.
- Responsible for reporting on status of projects that are part of a government grant or other funding programs.
- Project Planning:

- Follows, advocates, and helps implement the corporate NPI process.
- Assists in identifying the resource and material costs/requirements for projects.
- Works with the development team to identify and mitigate risks - developing and documenting a risk mitigation plan.
- Assists the TPM in developing the project schedules (identifies critical paths). Ownership of project schedules; both creation and maintenance.
- Responsible for entry and maintenance of all product information and data in SalesForce, Agile/Jobscope, and Max.
- Project Execution:

- Maintains and tracks the project schedules.
- Assists the TPM, where required, in the coordination of project team development activities and for the effective follow-up - facilitating communication between individuals and teams.
- Generates project meeting minutes (including action item identification, assignment and follow-up) as per the requests of the TPM.
- Tracks all development, product verification, engineering services and manufacturing activities and identifies any potential project issues and challenges, including resource exposures or conflicts.
- Ensures that project status reports are generated on time as required.
- Works with the TPM, MPM, Manufacturing (including Scheduling, Test, and Procurement) in developing product BOMs for each level of all new products.
- Responsible for ensuring the timely delivery of required input to the Technical Documentation team.
- Responsible for providing communication on project status throughout the organization.
- Ensures that project status reports are generated on time as required.
- Release:

- Works with the TPM and MPM to define a product deployment plan.
- Works with the TPM and MPM to coordinate and ensure training is provided for Technical Support, Commissioning, Sales Engineer, and Training team.
- Owns and manages the Product release checklist and is responsible for ensuring that all disciplines (manufacturing, Marketing, Developments, etc) follow through with and complete tasks required for a successful release.
- Product Lifecycle Management:

- Works with the Technical Support and Development teams, via an escalation process, to ensure customer satisfaction by managing and tracking any product deployment issues - providing prompt and appropriate customer communications.
- Tracks all field service issues and report on them internally as well as any required customer communications.
- Where necessary, consults with the Field Service Team, TPM and MPM’s to determine any necessary actions required to resolve customer issues and/or dissatisfactions.
- Responsible for maintenance (ECO, MCO, EOL, etc) of all manufacturing data for all released pro

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