Senior Manager, Revenue Operations

Summary

Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

The Senior Manager, Revenue Operations will report to the Director, Revenue Operations Management and have a wide range of duties in enabling sales and customer success performance and process optimization . This role will work closely with Marketing, Revenue Enablement, Revenue Systems, Customer Success, Business Development and Sales teams to support and optimize processes as well as gain operational efficiencies.. In this role, you will use your Revenue Operations knowledge, coupled with your Management experience to make strategic recommendations that drive efficiencies along with overseeing people and projects leading to revenue retention and growth.

Key Requirements and Responsibilities

• Recruit manage and retain an engaged and motivated Revenue Operations team;
• Manage and mentor the Revenue Operations team; plan and evaluate department activities;
• Guiding the team to successfully work with our remote international workforce in order to facilitate productivity and effectiveness;
• Work with Marketing, Sales, Customer Success and and Revenue Operations teams to support Go-To-Market Strategies for Operations team that support overall company objectives, and provide recommendations to ensure success;
• Support Director, Revenue Operations Management in the design, development and deployment of strategic business objectives, project & change management, cross-functional collaboration, sales planning & comp, resource management;
• Provide strategic and operational analysis, advice and recommendations to Director, Revenue Operations Management on your organizational initiatives/issues to enable decision making;
• Work with Revenue Enablement to develop, execute, optimize and assess enablement plans;
• Build, foster and maintain a trusted relationship with Global Sales Leadership, Business Development, Marketing and Customer Success;
• Establish, define, monitor, evaluate and assess key performance metrics within each Revenue Operations Management function; advise and inform Revenue Operations leadership accordingly;
• Enable the team to maximize efficiencies, growth and collaboration with the full Assent organization;
• Work closely with Marketing to analyze the effectiveness of marketing campaigns and programs through our sales tools, increase operational efficiencies of Go to Market strategies;
• Leverage data to identify trends, and provide actionable insights and recommendations that drive revenue through our sales engagement and customer success tools;
• Help oversee and maintain Revenue operations software to ensure it is easily accessible and providing the capabilities that support revenue generation;
• Support Sales and CS teams in RFP processes and records through our proposal management tool;
• Work with Director, Revenue Operations Management in championing Revenue Operations best practices, and ensuring that Standard Operating Procedures are maintained;
• Leverage performance data to identify knowledge or skill gaps across the Sales team;
• Active participation and/ or leadership in driving and implementing operational projects and initiatives that enable sales success and optimization;
• Manage relationships with applicable vendors and coordinate with internal leadership accordingly;
• Being a knowledgeable user of Revenue Operations tools and systems and responsible for ongoing maintenance (improvements, updates), administration and consistent use across the Go-To Market team;
• Be familiar with corporate security policies and support the information security function to protect both information systems and corporate assets from undue risk;
• Successfully anticipating, planning and managing the work between and among the team;
• members to optimize satisfaction and workloads, including future resource planning efforts;
• Reviewing and developing team members through performance management and training;
• initiatives - and providing guidance and feedback to Director, Revenue Operations Management;

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

• A University, College and/or Post Graduate Certificate in Business Administration, Economics, Marketing or a related field of study, or related, relevant professional experience;
• Minimum 3 years of experience in building and leading Sales or Revenue operations teams;
• A proven track record of success in building and managing teams and developing and delivering on strategic business objectives;
• Experience mentoring or leading a team to support and achieve organizational goals
• Excellent interpersonal skills - able to establish rapport quickly and develop great cross-functional relationships with a diverse group of stakeholders;
• A strong understanding of the sales environment, including sales content, tools and training;
• Experience in helping to up-level sales operations process/ methodology across multiple teams;
• You are a hands-on leader, always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
• Data-driven personality with outstanding analytical ability and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous;
• You are a critical thinker and can identify opportunities and risk, recommend, and drive strategies and initiatives to support efficient and effective operations;
• Excellent influencing skills, demonstrates a high degree of professionalism and proactivity when communicating and managing change;
• Excellent time management and organizational skills;
• Solid experience in using CRM, sales prospecting tools and enablement software. Experience with Salesforce, Outreach or Loopio would be considered a plus;
• You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
• You have an insatiable thirst for knowledge - you are motivated to learn and keep up-to-date on developments in your field;
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
• You are open to feedback, coachable and always striving to self-improve;
• You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools;

Life at Assent

Wellness: We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It's not all about the money - well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
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At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.