Program Coordinator

3 weeks ago

Red Deer, Canada Ronald McDonald House Charities Alberta Full time

**Program Coordinator**
**Ronald McDonald House Charities® Alberta**

Ronald McDonald House Charities® Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children. Seventy per cent of Canadian families live in an area without a children’s hospital. This means that when a child is seriously ill or injured, families must leave their homes, jobs and support systems to access vital - and often life-saving - medical care. We are here to help.

We know that when a child is sick, the whole family hurts. That’s why we’re part of a global network prioritizing family-centered care through our unique core programs. Our growing organization offers 87 private family suites in Edmonton, Red Deer, Medicine Hat and Calgary. Our Houses provide a warm, compassionate and comfortable environment where families can share experiences, eat a warm homemade meal and rest while caring for their child who’s admitted to a nearby hospital.

Reporting to the General Manager, the Program Coordinator actively recruits, screens, orientates and assists volunteers in different areas in our organization and participates in the overall experience for families staying at a Ronald McDonald House in Alberta.

**Program Coordinator Qualifications/Experience**
- Strong relationship building skills with both internal and external stakeholders
- Proven experience in proficiently managing programs with excellent service delivery standards
- Strong ability to communicate verbally and written in English (English is the business language)
- Previous experience working with families and children would be an asset
- Must possess a high level of professionalism, tact and interpersonal skills to work with stakeholders at all levels
- Good organizational, time management and prioritizing skills with a high degree of resourcefulness, flexibility, and adaptability
- A self-starter with demonstrated experience utilizing volunteers to enhance programs and services within a non-profit organization
- Working knowledge of Microsoft Office products and database software that may include volunteer or development databases such as Volunteer Hub
- Successful completion of a Criminal Record Check with vulnerable sector screening
- Ability to work evenings and weekends

**Program Coordinator Responsibilities**
- Act as an ambassador for RMHC Alberta while developing and strengthening community partnerships
- Build relationships and liaise with volunteers and other RMHC Alberta stakeholders
- Manage the Home for Dinner program and a suite of other inclusive recreation activities for families
- Assist in coordinating volunteers and tracking program execution & participation
- Work closely with the Volunteer team in proper recruitment, training, orientation, supervision, evaluation and appreciation of in-house volunteers
- Develop a strong network of passionate individuals interested and able to represent the organization in the community
- Use volunteer resources to support the unique needs of our families, develop and provide a broad range of activities that provide relaxation and fun
- Coordinate, schedule and work with organizations and volunteer groups who wish to:

- Participate in the Helping Hands or Home for Dinner Programs
- Provide family activities
- Provide experiences and/or event tickets
- Participate in the Helping Hands or Home for Dinner Programs
- Creatively provide and prepare special occasions around holidays within a multi-cultural community atmosphere
- Collaborate and provide communication and assistance to the other departments to ensure smooth operation and delivery of family programming
- Promptly respond to all communication internal and external
- Manage all merchandise inventory across the province
- Provide administrative support to the General Manager and the Family Services team
- Provide tours of the House
- Other duties as assigned

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- Every Weekend

Ability to commute/relocate:

- Red Deer, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Program management: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: One location

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