Recreation Customer Service Attendant

4 months ago

Richmond, Canada City of Richmond BC Full time

**Recreation Customer Service Attendant**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Position Overview**:
The City of Richmond Community Services Department is looking for customer-service oriented individuals who are energetic, enthusiastic and have excellent communication and interpersonal skills to join the Cultural Centre Team. As an Attendant, you will enjoy taking initiative, creating a friendly and welcoming atmosphere for our patrons while working at the main Cultural Centre or the Cultural Centre Annex location. You will conduct yourself with integrity, respect and professionalism while working on shifts with great colleagues and opening and closing shifts independently. You have an ability to organize work, prioritize tasks in a busy environment, and exercise sound judgement when working with limited supervision.

**Examples of key responsibilities include, but are not limited to**:

- Provide exceptional customer service, responding to inquiries and requests for assistance or information.
- Register patrons for programs and courses using computerized point-of-sale (POS) system.
- Provide clerical, office administration, and program support to others in the facility.
- Respond to facility needs to ensure cleanliness and safety is maintained.
- Coordinate emergency response to urgent incidents when necessary.
- Perform other duties as required.

**Qualifications**:

- Completion of high school diploma (Grade 12 or equivalent).
- Previous work or volunteer experience in a customer-service oriented position.
- Excellent Communication and Interpersonal Skills.
- Ability to use basic functions in MS Word, Excel, and Outlook.
- Ability to perform set-up and take-down of tables, chairs, and program-related equipment.
- Completion of a suitable First Aid certificate may be required for select shifts.
- Satisfactory completion of a Police Information Check.

**Preferred Qualifications**:

- Post-secondary course work in office administration and/or recreation.
- Knowledge of and/or familiarity with the Xplor Recreation.
- Cashier or other cash handling experience is desirable.
- Conversational ability in another language may be an asset for select shifts/locations.
- Excellent customer service, professional, takes initiative, and demonstrate good judgement.

**Working Conditions**:
Duties are performed in busy environments, typically at the front counter cash/reception area. Some exposure to upset or challenging customers may occur. May be required to move equipment for set-up and take-down as required for programs, functions, and events.

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Auxiliary
- Duration of Appointment:

- N/A
- Salary Range:

- $20.69 per hour plus 12% in lieu of benefits.
- Hours of Work:

- These auxiliary positions will involve variable hours with no guarantee of shifts or hours. Flexibility and willingness to work a variety of shifts is required. Hours assigned will be dependent on operational needs.
- Application Posted:

- 9/6/23
- External Closing Date:

- 9/19/23
- PCC#:

- N/A

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