Customer Service Assistant
2 weeks ago
**Job Summary**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and promote our products and services through effective communication. A strong focus on customer satisfaction and the ability to upsell when appropriate are essential for success in this position.
**Duties**
- Provide detailed information about products and services to assist customers in making informed decisions.
- Resolve customer complaints and issues efficiently while maintaining a positive attitude.
- Utilize data entry skills to accurately document customer interactions and transactions.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Engage in upselling opportunities by recommending additional products or services that meet customer needs.
- Maintain professionalism and adhere to phone etiquette during all interactions.
- Collaborate with team members to ensure a seamless customer experience.
**Skills**
- Bilingual proficiency in English and French is highly desirable.
- Strong customer service skills with a passion for helping others.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly. Must have a great memory. If you dont please do not apply.
- Experience in sales or upselling techniques is a plus.
- Proficient data entry skills with attention to detail.
- Ability to analyze situations effectively and provide appropriate solutions.
- Knowledge of phone etiquette and professional demeanor during customer interactions.
- Any accounting skills is an asset.
Join our team as a Customer Service Representative where you can make a difference in our customers' experiences while developing your skills in a supportive environment.
Pay: $24.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 3 years (preferred)
- Customer service: 4 years (preferred)
Work Location: In person
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