Voice Services Analyst, Digital Communications

6 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Cyber Security & Digital Solutions

**Location**:HALIFAX

**Type of Employment**: Permanent

**Union Status**: NSGEU - NSPG

**Closing Date**:05-Sep-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
The Cyber Security and Digital Solutions is a team within government and we are putting people first. We are called a “digital” solutions for a reason - because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the CSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.

**At the CSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging**

The people who use government programs and services come from all walks of life. It is important that the CSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

**Who You Are**:
You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless Career Paths.
- Department-specific flexible working schedules.

**About Our Opportunity**:
As a Voice Services Analyst, you will be part of a multi-disciplinary team working alongside technical architects, specialists, and product managers. Do you thrive on new and innovative efforts that make a positive difference in people’s lives? Are you one who moves beyond the status quo and has a track record of helping organizations adopt new, digital ways of doing business? Do you want to be a part of a team focused on modernizing government and Healthcare through digital services? If so, then you will want to be a part of our Digital Communications Team. Here is your chance to tell us what distinguishes you from others and how you would create value for the Government of Nova Scotia.

**About The Role**:
You will also be responsible for the following:

- Fulfill Move, Add, Change, and Delete of Voice Services requests
- Participate in cross functional/cross departmental projects using cloud hosted services.
- Communicate operational and project risks/timelines to leadership.
- Work with other members of the multi-disciplinary team to turn requirements into user-centered services and help promote best practices.
- Work across government and with various stakeholders and sectors to build collaborative relationships.
- Exhibit exceptional client service skills and provide timely and efficient service delivery within established standards.
- Ensure end-users are well-informed of the necessary steps to resolve their issues
- Maintain a professional and positive attitude when interacting with end users, partners and coworkers.

**Qualifications and Experience**:
To be successful in this role, you will possess a bachelor’s degree in Computer Science; or have graduated from a recognized Information Technology program (or the equivalent combination of training and experience).

You will also have the following skills or experience:

- Practical experience administering enterprise unified communication services.
- Understanding of circuit provisioning, testing and troubleshooting.
- Understanding of WAN/LAN, SIP, QoS, Trunking and VoIP technologies.
- Planning, and executing technology upgrades and platform consolidation.
- Capacity to manage various tasks while maintaining task deadlines under pressure with a strong attention to detail.
- Maintain your knowledge of new and emerging technologies.

**Assets**:

- Certifications in relevant Unified Communication and Contact Centre solutions.
- Basic understanding of Microsoft Teams
- Virtualization fundamentals
- Aptitude for self directed learning.
- Interpersonal skills with

  • Business Analyst

    6 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Cyber Security & Digital Solutions **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:22-Apr-24 (Applications are accepted until 11:59 PM Atlantic Time) **Who We Are**: Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation...

  • Business Analyst

    6 months ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition #**: 42210 **Department**: Cyber Security & Digital Solutions **Location**: HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 22-Apr-24 (Applications are accepted until 11:59 PM Atlantic Time) Who We Are Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force...

  • Digital Transformation Business Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Business Systems Analysis Role OverviewWe are seeking an experienced Digital Transformation Business Analyst to join our team at the Royal Bank of Canada (RBC). As a key member of our Technology and Operations department, you will play a critical role in driving business growth and improvement through data-driven decision-making.

  • Marketing & Communications Manager

    6 months ago

    Halifax, Canada Digital Nova Scotia Full time

    **Title**:Marketing & Communications Manager **Employment Type**:Contract - 13 Months **Reports to**:Director, Marketing & Communications **Salary range**: $55,000-$65,000 **Location**:Hybrid - Combination of remote and at our office: 1301-1809 Barrington Street, Halifax, NS **Applicants must include a resume and cover letter.** **At Digital Nova Scotia,...

  • Digital Analyst

    7 months ago

    Halifax, Canada VERB Interactive Full time

    VERB is a digital marketing agency located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world’s biggest destinations, resorts, and travel brands—and with our employee travel credit, it’s easy to experience them for yourself. We take a balanced approach to work/life and have fun at...

  • Marketing Communications Manager

    6 months ago

    Halifax, Canada Digital Nova Scotia Full time

    **Title**:Marketing & Communications Manager **Employment Type**:Contract - 13 Months **Reports to**:Director, Marketing & Communications **Salary range**:$55,000-$65,000 **Location**:Hybrid - Combination of remote and at our office: 1301-1809 Barrington Street, Halifax, NS - **Applicants must include a resume and cover letter.**_ **At Digital Nova...

  • Marketing Communications Manager

    6 months ago

    Halifax, Canada Digital Nova Scotia Full time

    **Title**:Marketing & Communications Manager **Employment Type**:Contract - 13 Months **Reports to**:Director, Marketing & Communications **Salary range**:$55,000-$65,000 **Location**:Hybrid - Combination of remote and at our office: 1301-1809 Barrington Street, Halifax, NS - **Applicants must include a resume and cover letter.**_ **At Digital Nova...

  • Manager, Digital Communications

    3 months ago

    Halifax, Canada Nova Scotia Liberal Caucus Full time

    **The Nova Scotia Liberal Caucus is looking for someone who is passionate about social media and politics to join our team as Manager, Digital Communications to develop and maintain a robust digital communications stance across the province.** **About the opportunity** The Manager, Digital Communications will work within the communications team and report...

  • Communications Manager, Digital

    6 months ago

    Halifax, Canada Dalhousie University Full time

    **Position Details**: - Position Information**Position Title** - Communications Manager, Digital & Social Media **Department/Unit** - Advancement **Location** - Halifax, Nova Scotia, Canada **Posting Number** - S192-24 **Employee Group** - DPMG **Position Type** - Term **Duration of Contract (if applicable)** - 12 months **Employment Type** - Full...

  • Configuration Analyst

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Cyber Security & Digital Solutions **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:05-Dec-23 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: Welcome to the Department of Cyber Security and Digital Solutions* (CSDS), where we are evolving the digital landscape of...

  • Technical Analyst

    6 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$1,579.34- $2,852.85 Bi-Weekly / $41,062.84 - $74,174.10 Annually (PR 1 - PR 11) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital Solutions **Union Status**:...

  • Business Systems Analyst

    4 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary Range**:$2,653.85 - $3,231.58 Bi-Weekly / $69,000.10 - $84,021.08 Annually (PR 14) **Position Status**:Permanent **Benefits**:Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension **Location**:HALIFAX **Department**:Cyber Security & Digital Solutions **Union Status**:NSGEU - NSPG **Closing Date**:9/11/2024...

  • Business Systems Analyst

    4 months ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition No**: 43914 **Salary Range**: $2,653.85 - $3,231.58 Bi-Weekly / $69,000.10 - $84,021.08 Annually (PR 14) **Position Status**: Permanent **Benefits**: Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension **Location**: HALIFAX **Department**: Cyber Security & Digital Solutions **Union Status**: NSGEU -...

  • Digital Architectural Specialist

    7 days ago

    Halifax, Nova Scotia, Canada Digitalsixconsulting Full time

    Digital Six Consulting is a dynamic and ambitious company that fosters positive influence with clients and the community.We are seeking an experienced Senior Application Architect to join our project-based and client-facing service engagements.Key Responsibilities:Lead solution/application implementation planning and execution, including the development and...

  • Digital Healthcare Transformation Expert

    4 days ago

    Halifax, Nova Scotia, Canada Mara Consulting Full time

    Job Summary">We are seeking a highly skilled Digital Healthcare Transformation Expert to join our team at Mara Consulting. This is a unique opportunity to work with a diverse group of industry experts and thought leaders, providing invaluable mentorship and professional growth opportunities.">About Mara Consulting">Mara Consulting is a premier boutique firm...

  • Communications and Digital Marketing Coordina

    6 months ago

    Halifax, Canada Oceana, INC Full time

    Reports to: Director of Digital and Campaign Communications - Type: Full time - Location: Flexible with preference for Halifax or Toronto - Expected Start Date: ImmediatelySummary - Oceana Canada is an independent charity committed to rebuilding Canada’s oceans by winning science-based policy victories that increase biodiversity and abundance. We have...

  • Web Business Analyst

    3 months ago

    Halifax, Canada Aptitude Digital Full time

    **Job Information**: Date Opened - 08/10/2024Job Type - Full timeIndustry - TechnologyWork Experience - 1-3 yearsSalary - 65000-80000City - HalifaxProvince - Nova ScotiaCountry - CanadaPostal Code - B4A 3Z8We are a small, tech-driven web development agency based in Halifax, Nova Scotia. Our team is passionate about what we do, and we foster a collaborative...

  • Web Editor

    7 months ago

    Halifax, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Technical Analyst

    6 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$1,587.24- $2,867.11 Bi-Weekly / $41,268.24 - $74,544.86 Annually (PR 1 - PR 11) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital Solutions **Union Status**:...

  • Technical Analyst

    6 months ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition**: #43348 **Salary**: $1,587.24- $2,867.11 Bi-Weekly / $41,268.24 - $74,544.86 Annually (PR 1 - PR 11) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital...