Configuration Analyst

4 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Cyber Security & Digital Solutions

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:05-Dec-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Welcome to the Department of Cyber Security and Digital Solutions* (CSDS), where we are evolving the digital landscape of the Government of Nova Scotia. As pioneers in digital transformation, our mission is to design, deliver, and support user-centered public services that make a real difference to Nova Scotians. We work collaboratively across government departments and with diverse partners to meet digital needs and drive transformation.

At CSDS, you'll become part of a passionate, diverse team that champions innovation and values the richness of multiple perspectives. We're more than an IT department; we're a community of individuals dedicated to enabling digital transformation while bolstering cybersecurity across the province. Our users come from all walks of life, and we embrace that diversity within our own team, understanding that every unique voice strengthens our collective impact.

**Join us on our journey to shape the future of digital services in Nova Scotia.**

**About Our Opportunity**:
As the Configuration Analyst (CSO 3), you play a key role in supporting ICTS’ client focused Service Management Program. You will maintain the integrity of ICTS’ Configuration Management Data Base (CMDB), by ensuring key ITIL processes, such as Change Management, Major Incident and Configuration Management, are followed. As part of a dynamic service management team, you will ensure that configuration data is available, when and where it is needed, to support other service management processes.

**Primary Accountabilities**:
Working with the process owner, you’ll plan and coordinate all process activities related to the Configuration Management Database;
- Identification, classification and specification of all configuration items (CI’s) and interfacing to other service management processes and data;
- Maintaining the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships, as well as updating standards, as required;
- Monitoring key processes related to Inventory and Configuration Management to ensure they are executed in a timely manner. Identifying variances/gaps and making recommendations to resolve/close them;
- Performing configuration audits throughout the CI lifecycle;
- Working with the Continual Service Improvement (CSI) process owner to review and prioritize improvement to the CSI register;
- Coordinating and interfacing between the configuration management process and other processes, especially change and knowledge management;
- Developing and utilizing SQL Interrogation methods to review and update released engineered data in the CMDB, and its associated relationships;
- Analyzing mass updates of CI’s to determine the effect on the end design and functionality in the CMDB

**About You**:
To be successful in this role, you will have a bachelor’s degree in Information Technology or Computer Science plus a minimum of 3 years’ experience or graduation from a recognized Information Technology program plus 3 years and 6 months of experience or an equivalent combination of training and experience.

You will also have the following skills and/or work experience:

- Support of configuration management processes in a complex environment;
- Working with and analyzing large amounts of data in a technology environment;
- Intermediate to advanced SQL programming skills in the areas of report development and data interrogation;
- Ability to maintain a high level of data accuracy and attention to detail;
- Deliver results and meet timelines;
- Excellent communication (both verbal and written);
- Interpersonal and networking skills, with clients, staff, peers, and management; and,
- Flexible and adaptable to ever changing priorities.

Knowledge of ITIL processes beyond configuration management, project management methodologies and IT and Security policies and best practices, would be considered assets.

**We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.**

**Equivalency**:
**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

**Additional Information**:

- In this position, you may be required to work overtime, outside of normal business hours and requires travel within HRM.

**What We Offer**:

- Career Development where you h

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