Business Analyst

3 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Cyber Security & Digital Solutions

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:22-Apr-24 (Applications are accepted until 11:59 PM Atlantic Time)

**Who We Are**:
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.

Join us at CSDS as we shape the future of digital services in Nova Scotia, supporting our partners in their journey towards a digital future.

**Your Role and Its Impact**:
As the Business Analyst, AMANDA platform, you will be part of a multi-disciplinary team working alongside, vendors, product managers, project managers, software developers, operations support, and other business analysts. You will be responsible for building relationships, and developing collaborative partnerships with other departments and business partners.

The Business Analyst is responsible for ensuring the ongoing development, improvement, and support of the AMANDA platform and the multiple Business Partners who use the system daily.

The Business Analyst identifies business partner needs as well as larger business objectives that a product or feature will fulfill, articulates those needs to a variety of audiences, and helps the team achieve success.

The Business Analyst manages the list of Business Partner requests and works with the internal team and external vendors to prioritize, track, and action those requests.

The Business Analyst researches new product features and participates in vendor user groups with the goal of providing input to the planning for continuous improvements as well as to offer new features to business partners.

**Primary Accountabilities**:
The Business Analyst’s responsibilities include:

- Work closely with Business Partners and external vendors to understand business requirements for AMANDA enhancements and support issues
- Help prioritize and track system enhancement activities
- Assist business partners in UAT
- Work closely with the Production Support Coordinator to track budget and expenditures for all system enhancement activities actioned by external vendors
- Provide input to the Product Manager in setting AMANDA strategy and roadmap for the future
- Help ensure AMANDA software and supporting software and hardware are up to date and secure
- Help manage Business Partner invoicing and vendor payments
- Help make key decisions and action plans for business partners with competing initiatives
- Help prioritize overall features and offerings of the AMANDA Platform
- Develop a deep understanding of the users' needs and champion these in the delivery of digital product features
- Develop source of knowledge of business partner processes, user roles, interfaces, business continuity plans, and future needs

**What You Bring To The Table**:
As the Business Analyst, you must have a Bachelor’s degree plus 5 years related experience; or an equivalent combination of training and experience.
- Experience in business systems analysis, systems development life cycle methodologies and documenting business requirements
- Excellent communication (both verbal and written), and interpersonal skills, as well as a demonstrated ability to effectively interact with internal and external stakeholders
- Know how to remove complexity from services;
- Ability to work within a self-directed culture and navigate ambiguity;
- Experience working with a variety of clients with often competing needs;
- Superior skills in root-cause analysis to diagnose and assign resolution of problems faced by users;
- Superior decision-making skills factoring in considerations such as priority, cost-benefit, and capacity
- Experience working with external vendors

The following would be considered assets:

- Experience working in the AMANDA platform
- Experience working directly with digital services
- Existing knowledge of and experience working in an agile manner within a multidisciplinary team
- Experience supporting a large sof

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