Bilingual Agent

5 months ago


Quebec Province, Canada GEXEL Full time

We are committed to training, guiding, and supporting you in your journey Working at GEXEL is more than just a job; it's a dynamic environment where your potential will be propelled as far as you want to go. There is a place for you here

**OUR BENEFITS**:

- Work from home.
- Provided work equipment.
- Hourly rate of $16.00.
- Wage increases based on accumulated hours worked.
- Unlimited virtual healthcare for you and your family (Dialogue).
- Accumulated vacation availability starting from the 3rd month of employment.
- Employee benefits (medical, dental, vision, life, and travel).
- Referral bonus of up to $1000 (conditions apply).
- Opportunities for internal growth and advancement.

**WE WILL TRAIN YOU TO**:

- Professionally handle inbound customer calls.
- Assist existing customers in understanding their service usage and associated billing.
- Guide dissatisfied customers by analyzing their records and needs and finding solutions to increase their satisfaction.
- Build a trusting relationship with customers to convince them to retain their services.
- Collect outstanding payments for service usage and negotiate payment agreements in accordance with current policies.

**REQUIRED SKILLS**:

- Perfect command of both French and English.
- Exemplary customer service skills.
- Dynamism, diplomacy, and active listening, as good customer service requires.
- Intermediate computer skills.
- Access to Internet connectivity: minimum download and upload speeds of 30 Mbps - the faster, the better

**REQUIRED AVAILABILITY**:
Monday to Friday between 9:00 AM and 6:30 PM.

Type d'emploi : Temps plein, Permanent

Salaire : 16,00$ par heure

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Tenue Décontractée
- Travail à domicile

Horaires de travail:

- 8 Heures
- Du Lundi au Vendredi

Question(s) de présélection:

- Are you interested in full time or part time job?

Langue:

- English (Obligatoire)
- French (Obligatoire)



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