Bilingual Agent
5 months ago
We are committed to training, guiding, and supporting you in your journey Working at GEXEL is more than just a job; it's a dynamic environment where your potential will be propelled as far as you want to go. There is a place for you here
**OUR BENEFITS**:
- Work from home.
- Provided work equipment.
- Hourly rate of $16.00.
- Wage increases based on accumulated hours worked.
- Unlimited virtual healthcare for you and your family (Dialogue).
- Accumulated vacation availability starting from the 3rd month of employment.
- Employee benefits (medical, dental, vision, life, and travel).
- Referral bonus of up to $1000 (conditions apply).
- Opportunities for internal growth and advancement.
**WE WILL TRAIN YOU TO**:
- Professionally handle inbound customer calls.
- Assist existing customers in understanding their service usage and associated billing.
- Guide dissatisfied customers by analyzing their records and needs and finding solutions to increase their satisfaction.
- Build a trusting relationship with customers to convince them to retain their services.
- Collect outstanding payments for service usage and negotiate payment agreements in accordance with current policies.
**REQUIRED SKILLS**:
- Perfect command of both French and English.
- Exemplary customer service skills.
- Dynamism, diplomacy, and active listening, as good customer service requires.
- Intermediate computer skills.
- Access to Internet connectivity: minimum download and upload speeds of 30 Mbps - the faster, the better
**REQUIRED AVAILABILITY**:
Monday to Friday between 9:00 AM and 6:30 PM.
Type d'emploi : Temps plein, Permanent
Salaire : 16,00$ par heure
Avantages:
- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Tenue Décontractée
- Travail à domicile
Horaires de travail:
- 8 Heures
- Du Lundi au Vendredi
Question(s) de présélection:
- Are you interested in full time or part time job?
Langue:
- English (Obligatoire)
- French (Obligatoire)
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