Credit Agent- Bilingual

7 months ago

Quebec City, Canada iFinance Canada Inc. Full time

This dynamic, growing organization is currently recruiting for a Bilingual Credit Agent. We are looking to grow our team with people who share our energy and enthusiasm for creating the best experience for our customers.

iFinance Canada Inc. is a national consumer financing company that’s offered an array of financing to Canadians since 1996.

This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making. Fine tune your multi-tasking abilities, while developing your communication and problem-solving skills. You'll also be able to use both French and English languages daily in this fantastic team environment.

Key responsibilities of the position include:

- Support approvers in the analysis of credit files;
- Inbound/outbound calls to complete customer files;
- Data entry of customer files;
- Credit adjudication (training provided);
- Providing superior professional service to valued clients.

Position Benefits:

- Growing company
- Positive environment and great hours
- Group benefits 100% paid by the company
- RRSP plan with employer match
- Hybrid work model : 3 days in office
- Fluent in both English and French - proficiency assessment will be required
- Great Customer service experience
- Excellent communication and problem solving skills, quick thinker
- Positive individual with very good attention to details
- Must be able to work independently, as well as in a team environment
- Punctual, professional and reliable.

Must be willing to work full range of shifts within the following hours:

- Monday to Friday: 10:00am to 6:00pm
- Saturday: 7:00am to 3:00pm PST (rotation basis once a month)
- Sunday: 7:00am to 2pm PST (rotation basis once a month)

This is an excellent, full time permanent position with a growing company.

iFinance Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $42,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Québec, QC G1P 3X1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service/ Data entry: 3 years (required)

**Language**:

- French and English (required)

Work Location: In person

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