Arts, Social Sciences

5 months ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
The Arts, Social Sciences and Humanities Technician participates in the delivery of general reference and information services in the Department. They also perform other related duties as required.

**Qualifications**:
The incumbent must possess the following qualifications:

- Public service and instruction experience.
- Experience with teaching and research methods.
- Experience giving presentations.
- Current knowledge on emerging information tools.
- Experience with social media technologies.
- Experience in, or willingness to work in, a busy, complex service-oriented environment.
- Good oral and written communication skills, with the ability to express complex information succinctly and clearly.
- The proven ability to work effectively in a collaborative environment alongside Library staff, IT staff and the campus community to deliver services.
- Excellent organizational skills and ability to effectively manage a varied workload and competing and changing priorities.
- The ability to work on their own initiative.
- A self-motivated learner with a track record of continually updating skills.
- Excellent analytical and problem-solving skills.
- Ability to work independently and effectively with technology in a fast-paced environment while coordinating competing priorities.
- Ability to correctly interpret questions with clients to achieve mutually desired outcomes.
- Ability to understand when to seek further information or escalate requests and issues.
- Demonstrated accuracy, attention to detail and ability to prioritize tasks.
- Strong written and oral communication.
- Strong user-focused service orientation.
- Evidence of initiative, innovation and flexibility to respond to workflow demands.
- Ability to work cooperatively and effectively with supervisors and colleagues in a culturally diverse and rapidly changing environment.
- A willingness and ability to learn.
- Excellent interpersonal skills.
- Knowledge about library services within other departments such as interlibrary loans and course reserves and can provide referrals in a timely fashion.
- Remains current on trends and good practice in libraries and in information literacy, including scholarly communication, publishing, open access, digital collections, Carleton University’s institutional repository, etc.
- Knowledge of French would be considered an asset.

**Education and Experience**:
The above is normally acquired through the completion of:

- Bachelor of Information Technology/Information Resource Management, or a university degree and a Library Information & Technology diploma.
- Five years of relevant library experience.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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