Database Infrastructure Coordinator

1 week ago

Toronto, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

We’re looking for an IT Technical Advisor II to join our growing team

**What you'll do here**:

- Act as a technical advisor to coordinate infrastructure database operational requests.
- To coordinate and monitor patch management process for our distributed database environment. Help identify, evaluate and recommend patch management solutions that meet both business and technology needs.
- Follow up on requests using service management tool and change control procedures to guarantee complete resolution of problems or accelerate incident recovery time.
- Act as a representative with groups outside Infrastructure Services in matters relating to database patch management within information technology.
- Participate in scheduled CAB (change Advisory Board) meetings regarding proposed changes to our database environment.
- Build and maintain excellent interdepartmental collaborative working relationships.
- Contribute to reference manuals by documenting processes to improve the efficiency of actions and transfer knowledge.
- Assist in the training and transfer of knowledge or specialized skills to other team members when required.
- Embrace change, support vision, direction and collaboration with team members.
- Assist the DBA team with a variety of tasks (onboarding, projects, workflow management, etc.) as needed.

**What you bring to the table**:

- University degree/College diploma in related field or any combination of equivalent education and experience.
- Understanding of ITIL methodologies.
- Experience in with modern server and database technologies
- 2-3 years of experience in all aspects of IT Incidents and Problem Management activities.
- Knowledge of Agile methods Kanban and Scrum.
- Demonstrated ability for end-user support and customer service skills and can manage expectations.
- Demonstrated ability to respond promptly, thoughtfully and effectively to changing priorities and situations.
- Strong problem-solving capabilities and can work quickly and maintain a methodical and calm approach while working under stressful situations.
- Excellent group communication skills such as leading discussions, briefing sessions, forums, and telephone conferences.
- Capacity to influence outcomes, attain results, drive issues to closure, set high standards of performance and pursue challenging goals.

**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

**Égalité d'accès à l'emploi***

Chez Intact, nous valorisons la diversité et créons un mili

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