Business Applications Support Specialist, Project

2 weeks ago

Toronto, Canada Infrastructure Ontario Full time

IO’s Project Delivery Enterprise Team delivers some of the province’s largest and most important public infrastructure projects, including new hospitals, highways, transit systems, and courthouses. Our made-in-Ontario approach to modern project delivery has brought over 100 major projects to market and has made Ontario a global leader in infrastructure development by delivering new projects on time and on budget while meeting high standards for design, quality, and health and safety.

To be successful in this role, the incumbent brings experience in both the engineering and construction industry, along with strong technical skills with IT systems. This includes understanding of construction projects processes and contracts, as well as knowledge of databases and reporting tools. Experience implementing or administering IT systems is considered an asset.

**NOTE: This is a Fixed-Term role for 24 months**

**What You Will Do**:

- ** Business Systems Support**:

- Provide superuser-level support to end users, developing a broad understanding of business systems and processes.
- Develop tools (templates and reports) to optimize system usage.
- Coordinate business oversight of system enhancements.
- **
Audits and Governance**:

- Define and implement business governance to support Business Application implementation.
- Ensure proper approvals and effective tracking of license administration tasks and access requests.
- Solicit input from stakeholders and consolidate responses for audits and similar governance tasks.
- Manage and track license allocations.
- **
Training and Content Management**:

- Coordinate training and associated Organizational Change Management (OCM).
- Manage content related to Business Systems (i.e. training documents) on SharePoint sites.

**What We’re Looking For**:

- Relevant experience or education in Engineering, Computer Science or related discipline.
- Experience in the construction industry (project management systems experience would be an asset).
- Strong IT Systems background including experience with databases and related tools (such has MS SQL Server, MySQL, Oracle RDMS, MS PowerApps& Power Automate, Python, Visual Basic for Applications).
- Proficiency with SharePoint and Excel.
- Experience with report writing tools (PowerBI, Tableau, SQL Reporting Service or similar).
- Excellent communication skills, including technical writing.
- PMP certification or in the process of acquiring is an asset.
- ** **This posting will close on Monday, May 13, 2024 at 11:59 pm.**
- ***Please note that interviews will occur on a rolling basis until the role is filled.**
- ***The hiring range for this position is $82,800 - $124,100, with a corresponding job level of P4. Exact compensation may vary based on skills, knowledge and experience.**

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