Consumer Information Clerk

4 weeks ago

Toronto, Canada Ministry of Public and Business Service Delivery Full time

The Consumer Services, Analytics and Partnerships Branch is seeking individuals with problem solving skills and administrative experience to provide support to branch staff.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this role you will:

- determine the validity of and respond to complaints and inquiries
- provide administrative support, including arranging meetings, preparing meeting minutes and arranging for courier services
- establish and maintain filing and follow-up systems
- prepare documentation for complaint files
- complete database searches in order to obtain information for compliance purposes
- prepare and proofread correspondence

**How do I qualify?**:
**Administrative Skills**:

- you have knowledge of and experience with administrative principles, practices and protocols to provide support in a fast-paced office environment
- you have knowledge of and experience with correspondence management procedures and practices

**Computer Proficiency**:

- you have experience with correspondence tracking technology to manage the flow of correspondence
- you are proficient with office software such as Word, Excel, PowerPoint and Outlook
- you have knowledge of manual and computerized tracking systems to maintain bring-forward systems, establish filing systems, and maintain and search database information and records

**Organizational and Coordination Skills**:

- you have the ability to organize, coordinate and track the flow of correspondence and information
- you can multitask effectively and prioritize in a busy time-sensitive environment
- you have excellent attention to detail to ensure documents are accurately prepared and work processes are adhered to

**Judgment and Problem Solving Skills**:

- you display good judgment and initiative to work independently in a demanding environment
- you have the ability to use discretion in handling and releasing confidential information
- you have problem solving skills to analyze and resolve issues, handle a range of inquiries and determine the validity and priority of consumer complaints

**Communication and Interpersonal Skills**:

- you can deal tactfully with a varied client base to clarify and provide information
- you have oral and written communication skills with the ability to compose and proofread correspondence

**Technical Knowledge**:
**Additional Information**:
**Address**:

- 1 Temporary, duration up to 12 months, 56 Wellesley St, Toronto, Toronto Region

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions**Schedule**:

- 3.7**Category**:

- Customer and Client Services**Posted on**:

- Thursday, April 13, 2023**Note**:

- E-MG-197501/23

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