Consumer Information Clerk

2 weeks ago

Toronto, Ontario, Canada Ministry of Public and Business Service Delivery Full time

The Consumer Services, Analytics and Partnerships Branch is seeking individuals with problem solving skills and administrative experience to provide support to branch staff.


OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: In this role you will:

  • determine the validity of and respond to complaints and inquiries
- provide administrative support, including arranging meetings, preparing meeting minutes and arranging for courier services
- establish and maintain filing and follow-up systems
- prepare documentation for complaint files
- complete database searches in order to obtain information for compliance purposes
- prepare and proofread correspondence

How do I qualify?:

Administrative Skills:

- you have knowledge of and experience with administrative principles, practices and protocols to provide support in a fast-paced office environment
- you have knowledge of and experience with correspondence management procedures and practices

Computer Proficiency:

- you have experience with correspondence tracking technology to manage the flow of correspondence
- you are proficient with office software such as Word, Excel, PowerPoint and Outlook
- you have knowledge of manual and computerized tracking systems to maintain bring-forward systems, establish filing systems, and maintain and search database information and records

Organizational and Coordination Skills:

- you have the ability to organize, coordinate and track the flow of correspondence and information
- you can multitask effectively and prioritize in a busy time-sensitive environment
- you have excellent attention to detail to ensure documents are accurately prepared and work processes are adhered to

Judgment and Problem Solving Skills:

- you display good judgment and initiative to work independently in a demanding environment
- you have the ability to use discretion in handling and releasing confidential information
- you have problem solving skills to analyze and resolve issues, handle a range of inquiries and determine the validity and priority of consumer complaints

Communication and Interpersonal Skills:

- you can deal tactfully with a varied client base to clarify and provide information
- you have oral and written communication skills with the ability to compose and proofread correspondence

Technical Knowledge:

Additional Information:

Address:

  • 1 Temporary, duration up to 12 months, 56 Wellesley St, Toronto, Toronto Region

Compensation Group:

  • Ontario Public Service Employees Union
  • Understanding the job ad definitions
    Schedule:
  • 3.7
    Category:
  • Customer and Client Services
    Posted on:
  • Thursday, April 13, 2023
    Note:
  • E-MG197501/23

  • Corporate Services Clerk 1

    2 weeks ago

    Toronto, Ontario, Canada Information Services Corporation Full time

    Company Name:ESC Corporate Services Ltd.Locations: Toronto, ON, Vernon BC, and Montreal QCRequisition ID: JR0000367Status: Permanent Full-timeJob Close Date: Friday, August 21st, 2023We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and...

  • Bilingual Operations Clerk

    2 weeks ago

    Toronto, Ontario, Canada Information Services Corporation Full time

    Company Name:ESC Corporate Services Ltd.Location: Toronto, OntarioRequisition ID: JR0000443Status: Full-time PermanentWe are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due...

  • Patient Information Clerk

    2 weeks ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Patient Information Clerk Student

    2 weeks ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Information Technology Manager – Consumer

    2 weeks ago

    Toronto, Ontario, Canada Toyota North America Full time

    Description Information Technology Manager – Consumer & Dealer Rank P6 /P7 Scarborough, ON Toyota Canada currently has an exciting opportunity - Information Technology Manager – Consumer & Dealer. We are looking for a leader in the Application Development and Business Relationship areas. This is a full-time role and will report to the...

  • Patient Information Clerk

    2 weeks ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Patient Information Clerk

    2 weeks ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Category & Shopper Development Student Co-op

    2 weeks ago

    Toronto, Ontario, Canada Irving Consumer Products Full time

    Ever wonder what a Fast-Moving Consumer Good (FMCG) is or how they work? The vast majority of the products you find while browsing a retail store aisle are Fast Moving Consumer Goods (also known as Consumer-Packaged Goods -CPG). These are product that's consumers, like you, use almost daily and restock frequently, including household paper products,...

  • Director of Consumer Insights

    2 weeks ago

    Toronto, Ontario, Canada The Kraft Heinz Company Full time

    Description The Director of Consumer Insights will lead the function for the Canada market and will partner with the Business Unit President and Marketing leadership to enable consumer-first thinking to inform strategy, with a consumer-informed forward-thinking approach. This role is a key member of the North America Consumer Insights leadership team. ...

  • Consumer Programs Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Canadian Helen Keller Centre Full time

    Consumer Programs Coordinator - RCA - Contract - six monthsAre you a passionate professional, looking for a rewarding career with meaning and satisfaction where you make a difference in the lives of others? Are you looking for on the job learning, professional development opportunities, inclusive and supportive work culture, competitive salary and benefits?...

  • Category & Shopper Development Student Co-op

    2 weeks ago

    Toronto, Ontario, Canada Irving Consumer Products Full time

    Category & Shopper Development Student Co-op - Fall 2023Ever wonder what a Fast-Moving Consumer Good (FMCG) is or how they work?" The vast majority of the products you find while browsing a retail store aisle are Fast Moving Consumer Goods (also known as Consumer-Packaged Goods -CPG). These are product that's consumers, like you, use almost daily and restock...

  • Information Technology Manager – Consumer

    2 weeks ago

    Old Toronto, Ontario, Canada Toyota Deutschland GmbH Full time

    Information Technology Manager – Consumer & DealerRank P6 /P7Scarborough, ONToyota Canada currently has an exciting opportunity - Information Technology Manager – Consumer & Dealer. We are looking for a leader in the Application Development and Business Relationship areas. This is a full-time role and will report to the National Manager, Enterprise...

  • User Acquisition, Senior Manager

    1 month ago

    Toronto, Ontario, Canada Consumer Acquisition Full time

    Salary: Ranked in the top 200 with a 2-year growth and listed as the fastest-growing private companies in America for the third year in a row, Consumer Acquisition by Brainlabs is a technology-enabled marketing services company that has managed over $3 billion in creative and social ad spend for the world's largest mobile games, apps and performance...

  • User Acquisition, Senior Manager

    4 weeks ago

    Toronto, Ontario, Canada Consumer Acquisition Full time

    Salary: Ranked in the top 200 with a 2-year growth and listed as the fastest-growing private companies in America for the third year in a row, Consumer Acquisition by Brainlabs is a technology-enabled marketing services company that has managed over $3 billion in creative and social ad spend for the world's largest mobile games, apps and performance...

  • Marketing Sustainability and Innovation

    2 weeks ago

    Toronto, Ontario, Canada Irving Consumer Products Full time

    Marketing Sustainability and Innovation: Student Co-op - Toronto - Fall 2023At Irving Consumer Products, we recognize that the key to our success is our people. Irving Consumer Products is a leading manufacturer of premium tissue products - including national brands and private label, consumers know us best by our Royale brand **We also manufacture private...

  • Manager, Consumer Insights

    2 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Patient Information Clerk

    2 weeks ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Patient Information Clerk

    2 weeks ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Consumer Lending Lawyer

    2 weeks ago

    Toronto, Ontario, Canada Axiom Law Full time

    We are currently seeking Consumer Lending Lawyers to to work with Canada's largest in-house financial and banking institutions.Responsibilities: Review compliance programs and provide strategic counsel on Bank of Canada Act, Financial Consumer Agency of Canada, Anti-Money Laundering (AML), Electronic Funds Transfer Act (EFTA), and other provincial, federal...

  • Consumer Lending Lawyer

    2 weeks ago

    Toronto, Ontario, Canada Axiom Law Full time

    We are currently seeking Consumer Lending Lawyers to to work with Canada's largest in-house financial and banking institutions.Responsibilities: Review compliance programs and provide strategic counsel on Bank of Canada Act, Financial Consumer Agency of Canada, Anti-Money Laundering (AML), Electronic Funds Transfer Act (EFTA), and other provincial, federal...