Patient Information Clerk

5 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
SickKids serves a diverse population of patients and families by offering holistic comprehensive services across a wide range of clinical specialties. The Department of Psychology at the Hospital for Sick Children is looking for a Patient Information Clerk to join our specialized team. This permanent position allows you the opportunity to work within a fast-paced medical and mental health team at SickKids and provides a diverse learning experience.

The Patient Information Clerk main responsibility will be to schedule and coordinate appointments for several psychology clinics. Specifically, infants, children, and adolescents and their families with a variety of medical diagnoses in the areas of neurology, hematology/oncology, genetics metabolic, and cardiology. You will provide service in a patient-focused manner. You will facilitate patient care delivery by providing a high level of support and assistance to clinic staff and patients/families. You will also support the team/department's operation by providing clerical and administrative functions in a proactive, organized manner.

**Here's What You'll Get To Do**
- Schedule and coordinate patient related appointments and meetings
- Maintain and document accurate wait lists, contacting families to make clinical appointments, gathering initial referral data and history
- Scheduling appointments consistent with EPIC required procedures to allow for accurate reporting.
- Pre-screening and reminders prior to in-person appointments.
- Maintain electronic calendar/schedules
- Prints and collates various reports, inputs schedules and makes changes to schedules and rosters as needed.
- Work within a fast-paced environment; efficiently manage, triage, and assess a varied caseload under specific required timelines within a child and family centered approach to care.
- Maintain the highest level or patient privacy in all daily tasks.
- Greet patients and families who are coming to the psychology department for daily appointments in a warm and welcoming manner.
- Provide frontline service to all patients, follow up on tasks completion and patient requests as needed.
- Handling incoming inquiries and responding appropriately
- Perform other duties as assigned

**Here's What You'll Need**:
**Essential Requirements**
- Previous clerical experience in a hospital/medical environment
- Solid working knowledge of Microsoft Office 365, including Word, Excel, PowerPoint, Outlook and Cloud-based programs (SharePoint, etc.).
- Strong communication, interpersonal and organizational skills
- Demonstrated problem solving abilities
- Ability to be self-directed, to be flexible and to take initiative
- Attention to detail and efficient time management
- Strong customer service orientation, patient and family centered
- Knowledge of basic medical terminology
- Ability to deal effectively and co-operatively with staff, patients, and the public
- Demonstrated professional manner
- Ability to work in a stressful environment
- Must be able to fulfill the physical requirements of the job as per the current physical demands analysis
- Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives

**Asset**:

- Diploma from a recognized Medical Administration program
- Patient registration experience

**Employment Type**

Full-time 35-hour work week (1.0 FTE)

Permanent with full benefits

On-site work model

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital¿s receipt of all necessary documentation.

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