Bilingual Operations Clerk

3 months ago

Toronto, Canada Information Services Corporation Full time

Company Name:
ESC Corporate Services Ltd.

Location: Toronto, Ontario

Requisition ID: JR0000443

Status: Full-time Permanent

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for two (2) Bilingual Operations Clerk - ESC to help grow our business and contribute to our future.

The Bilingual Operations Clerks will prepare and manage the administration of the customer onboarding process including coordinating and booking onboarding sessions. Reporting to Operations Manager, Montreal, Corporate filings, Search & Registration and NOSI, other highlights include:

- Deliver onboarding sessions for new clients and customers to a variety of proprietary platforms.
- Provide detailed walkthroughs and assist new customers with implementation of products and services.
- Ensure clients are familiar with functions and features of various platforms.
- Respond to customer questions as it relates to understanding their new products and services; track and escalate issues with to designated group.
- Maintain customer key contact list; draft and send communication to clients re: product outages, upcoming holidays, service level changes over weekend and other operational messages.
- Provide post implementation support and troubleshooting for clients.

What you’ll need:

- Office Administration Diploma or equivalent education plus 1-2 years of experience working in an office.
- Strong customer service and communication skills.
- Ability to work under pressure in a fast-paced environment while maintaining accuracy and attention to detail.
- Bilingual in French and English.
Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

What we offer:

- We believe in progress with purpose.
- Innovative technology
- Growth through strategic partnerships
- Investment in new products
- We support your growth.
- Career development opportunities
- Education support
- We care about people.
- Competitive salary and benefits package
- Hybrid work schedule
- Recognition programs
- New modern workspace close to transportation

A little more about us:
ESC is a wholly owned subsidiary of ISC (TSX:ISV). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

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