Bilingual, Client Service Representative

4 weeks ago

Montréal QC, Canada Greenshield Holdings Full time

**WHO WE ARE**

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

**QUI NOUS SOMMES**

En matière de santé, nous sommes constamment en quête de la meilleure solution. C’est d’ailleurs notre raison d’être. En 1957, notre fondateur, William Wilkinson, pharmacien de profession, a vu une mère renoncer à ses propres médicaments, au détriment de sa santé, pour pouvoir acheter ceux de sa fille malade. Il savait qu’il existait une meilleure solution. Il a alors mis sur pied le premier régime d’assurance médicaments en Amérique du Nord, et c’est ainsi qu’est née GreenShield, une entreprise sans but lucratif qui a pour mission de promouvoir une meilleure santé pour tous les Canadiens et Canadiennes.

Nous sommes plus qu’un simple fournisseur de services d’assurance et de soins de santé. Nous sommes la seule entreprise sans but lucratif à intégrer ces services au même endroit.

Nous avons pour mission de promouvoir une meilleure santé pour tous les Canadiens et Canadiennes et, pour ça, nous avons d’abord besoin de notre personnel.

**The Role in a Nutshell**:

- Work with Account Managers and other internal teams, and represent GreenShield Health to our clients and plan advisors on service related matters.
- Speak regularly with clients answering questions and solving any issues.
- Educate and empower clients and plan advisors on GreenShield Health processes and tools and deliver employee onboarding sessions.
- Attend client meetings, problem solving sessions, and general client relationship building events, as required.
- Participate in onboarding new clients, implement plan amendments, process terminations, and facilitate unique enrolment requirements.
- Collaborate with other internal team members in identifying process improvement opportunities.
- Any other duties as required

**Le Poste en Résumé**:

- Collaborer avec les gestionnaires de compte et autres équipes internes, et représenter GreenShield Santé auprès de nos clients et de nos intermédiaires de marché concernant toute question en lien avec les services;
- S’entretenir régulièrement avec les clients pour répondre à leurs questions et résoudre leurs problèmes;
- Renseigner et familiariser les clients et les intermédiaires de marché sur les processus et les outils de GreenShield Santé et tenir des séances d’intégration à l’intention de leurs employés et employées;
- Assister aux rencontres avec les clients, aux séances de résolution de problèmes et aux événements généraux visant à établir des relations avec les clients, selon les besoins;
- Participer à l’intégration des nouveaux clients, mettre en œuvre les modifications aux régimes, traiter les résiliations et s’occuper des besoins d’adhésion particuliers;
- En collaboration avec les autres membres de l’équipe interne, cerner les possibilités d’amélioration des processus;
- Exécuter toute autre tâche requise.

**What We Are Looking For**:

- Minimum of 2 years of experience in health and/ or related industries
- Strong customer service experience would be an asset.
- Understanding of benefit administration issues, claims processes, and group contracts / booklets.
- Possess excellent verbal and written communication skills in both French and English and will be comfortable presenting GreenShield Health content in various settings.
- Strong relationship management.
- Ability to problem solve and make decisions and do so with a sharp focus on detail.
- Ability to multi-task, establish priorities, and work well under pressure and be self-reliant, while having a focus first and foremost on the success of the team.
- Have a positive attitude, and will enjoy learning from and teaching clients, internal partners, and your teammates.
- Be a member of a highly effective team.
- Be committed, professional, take ownership and accountability.
- Strive to achieve excellence and have fun.
- Proven ability to deliver presentations and build relationships.

**NICE TO HAVE**
- Experience in EAP, or other employer health benefits

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