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Client Care Specialist

4 months ago

Dartmouth, Canada Burnside Veterinary Hospital Full time

Are you a Veterinary Assistant, Client Care Specialist with a passion for problem solving and helping others? Do you provide excellent care and enjoy assisting owners in making informed decisions on the wellbeing of their furry friends?

At Burnside Veterinary Hospital, we have the opportunity to have another energetic, enthusiastic, empathetic individual join our ever-growing team As the first and last contact you will be the face of the clinic and essential in creating lasting relationships through effective communication and trust.

A healthy work-life balance is important to us, and your wellbeing matters; we want to support your professional growth in our industry while also accommodating your personal needs. In additional to a fun, welcoming environment, we offer flexible scheduling, a competitive compensation package with fantastic benefits (health/dental), CE and uniform allowance, generous pet discounts, paid vacation and more

**Responsibilities**:

- Triaging the need for emergent care
- Effective internal communication between clients and veterinary staff members
- Keeping a clean environment and re-stocking of supplies

**What’s in it for you?**:

- Competitive wage (based on experience)
- Comprehensive medical benefits, prescription, eye and dental care coverage
- Employee Assistance Program
- Fantastic discounts on animal services and products
- RRSP matching program
- Annual Wellness Fund
- Paid holiday closures
- Uniform and CE funds
- 2 weeks’ vacation annually, sick days
- Full time hours; mornings, evening, weekend shift rotations
- On-site parking, accessible by bus, and car

**Skills and Basic Qualifications**:

- Strong interpersonal skills with an emphasis on empathy and customer service
- Ability to multitask in a busy stimulating (sometimes loud) environment
- Work effectively as a team or on their own, with or without supervision
- Graduates of an approved Veterinary Assisting or Veterinary Office Assistat diploma program and animal healthcare background preferred
- Previous veterinary clinic experience preferred
- Previous client service/client care related experience required
- Existing knowledge of medical terminology and veterinary computer software systems (Avimark) an asset

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you legally eligible to work in Canada, and if hired, could you start in your position within 14-30 days?
- In your opinion, what is the most important component of hospital culture and why?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Expected start date: 2024-05-01