Client Care Specialist

2 months ago

Dartmouth, Canada Petworks Veterinary (Vetstrategy) Full time

**Petworks Veterinary Hospital is hiring**

As a Client Care Specialist at **Petworks**, you will be joining a team of dedicated professionals who are committed to providing the highest quality care to our patients.

At Petworks, we pride ourselves on our modern facility and state-of-the-art equipment, which allows us to provide the best possible care to our patients. We offer a wide range of services, including preventive care, diagnostics, surgery, and emergency medicine.

In addition to working in a modern facility with a supportive team, living in Nova Scotia offers a unique work-life balance. With beautiful scenery, outdoor activities, and a welcoming community, you'll never be short of things to do. Nova Scotia is also home to some of the best seafood in the world, as well as a thriving arts and culture scene.

**About the Role**
- Experience:_
- Front desk: 2 years (required)
- Customer service: 2 years (required)
- Veterinary Assistant: 1 year (preferred)
- Knowledge of veterinary industry is a plus
- Strong ability to prioritize tasks and meet deadlines
- Familiarity with veterinaty Practice Management software is a plus
- Excellent communication skills, both written and verbal
- Ability to build rapport and maintain positive relationships with customers
- Responsibilities:_
- Provide exceptional customer service and support to clients
- Manage and build strong relationships with clients, ensuring their needs are met
- Serve as the main point of contact for customer inquiries and issues
- Collaborate with internal teams to address customer concerns and resolve problems
- Utilize client relationship management (CRM) software to track and manage client interactions
- A deep understanding of the bond between owners and their pets
- Experience with working with the public and handling client concerns
- Experience in the veterinary industry is strongly preferred.
- Well-developed critical thinking skills
- Attention to detail
- Ability to adapt as feedback is received
- Versatile and adaptable when presented with day-to-day challenges
- Independent and confident worker
- Collaborative, dependable and a good team player
- Driven by their career with a passion for learning

**WHAT WE OFFER**
- Flexible Schedule **(Monday to Friday Work Week)**:

- Annual Performance Reviews and ability to develop in your profession
- Various Team Building Activities

Friendly and supportive work environment
- Continuing education allowance + **Access to exclusive webinars and CE events**:

- **Health and dental plus a fantastic EAP**, access to Telus Health telemedicine & loads of other benefit perks
- **RRSP package with matching**:

- Commitment to the community and to helping pets in need through the Oscar Fund activities
- **AMAZING** medical and pet supply discounts
- **And much more**

**About Us**

**Petworks Veterinary Hospital** is part of the **VetStrategy **group of clinics. A career with **VetStrategy **is anything but ordinary Our work is something we’re truly excited about. Every day, we make an impact on the lives of others with veterinary care backed by a team of professionals who love what they do.

From Vancouver Island to Newfoundland, we have opportunities across Canada to fuel your passion. The possibilities are endless for you to do the most meaningful work of your career. Let us help you find your perfect role.

There are jobs and then there’s us. This is your moment to do the kind of work you find meaningful. Grab the opportunity to challenge yourself, push boundaries and learn new skills. Surround yourself with peers who will inspire you, and be inspired by you, to shape the future of veterinary care.

You’ll be part of a team that supports professional development and you’ll be provided with opportunities to grow throughout your career.

Ability to commute/relocate:

- Dartmouth, NS B2W 2N3: reliably commute or plan to relocate before starting work (required)

**Job Types**: Part-time, Permanent

Pay: $17.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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