Client Care Specialist

5 months ago


Dartmouth, Canada Burnside Vet Hospital Full time

Are you a veterinary assistant or client care specialist with a passion for problem solving and helping others? Do you provide excellent care and enjoy assisting owners in making informed decisions on the wellbeing of their furry friends?

At Burnside Veterinary Hospital, we have the opportunity to have another energetic, enthusiastic, empathetic individual join our ever-growing team As the first and last contact you will be the face of the clinic and essential in creating lasting relationships through effective communication and trust.

A healthy work-life balance is important to us, and your wellbeing matters; we want to support your professional growth in our industry while also accommodating your personal needs. In additional to a fun, welcoming environment, we offer flexible scheduling, a competitive compensation package with fantastic benefits (health/dental), CE and uniform allowance, generous pet discounts, paid vacation and more

Job Responsibilities:

- Triaging the need for emergent care
- Effective internal communication between clients and veterinary staff members
- Keeping a clean environment and re-stocking of supplies

What’s in it for you?:

- Comprehensive medical benefits, prescription, eye and dental care coverage
- Competitive wage (based on experience)
- Discount on animal services and products
- 2 weeks’ vacation annually
- Full time hours; mornings, evening, weekend shift rotations
- On-site parking, accessible by bus, and car

Skills and Basic Qualifications:

- Strong interpersonal skills with an emphasis on empathy and customer service
- Ability to multitask in a busy stimulating (sometimes loud) environment
- Work effectively as a team or on their own, with or without supervision
- Graduate of an approved veterinary assisting diploma program or animal healthcare background preferred
- Previous client service/client care related experience required
- Existing knowledge of medical terminology and veterinary computer software systems (Avimark) an asset

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Profit sharing
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 1 year (required)
- veterinary clinic: 1 year (preferred)

Work Location: In person


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