Client Success Relationship Manager

5 months ago

Dartmouth, Canada ADP Full time

The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients.

Key areas of focus include the development / ongoing management of strong, productive relationships with executive level client contacts (ie; CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.

The position demands a strong combination of account management / relationship building skills and business/financial acumen. Success in this role can be defined by year over year increases in metrics related to: customer satisfaction indexes, and client retention rates, refrenceability exceptional RM client survey result and targeted revenue growth and share of wallet per client.

**Responsibilities**:
**Client Focus**
- Effective management of the client relationship for ADP's complex clients both domestic and North America.
- Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
- Oversee and support effective and mutually beneficial contract negotiations and understands financial impact.
- Ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
- Maintain a sufficient client assignment base, while looking for opportunities to **enhance and **increase coverage.

**Client Communication**
- Demonstrate strong presentation, meeting management and relationship management/servicing skills.
- **Confident with ability **to challenge the current state and make a compelling case for change.
- **Lead and **drive continuous improvement and operate with flexibility.
- Significant understanding of HCM concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
- Comprehensive industry and competitive knowledge with an external network of expertise.
- Exceptional verbal and written communication skills - to be applied equally with external audiences and internal constituencies.
- Facilitate **and encourage **client participation in ADP events as appropriate ie; MOTM, ReThink, Beta Product opportunities, testimonials.
- Primary responsibilities, Retention, Referencability, and Revenue.

**Opportunity Focus**
- Execution of Account Planning techniques and skills to ensure strategic approach to client penetration and revenue forecasts.
- Success in the role is defined by year over year increases in metrics related to: customer satisfaction indexes, and client retention rates, targeted revenue growth and share of wallet per client, within assigned client base.
- Facilitate client reference opportunities.
- **Lead and Support **all activities related to retention efforts and new opportunities.
- Adhere to all administrative aspects of monitoring retention and revenue growth.
- Primary responsibility Retention, Referenceability and Revenue.

**Internal Communication**
- Ensures appropriate proactive internal communication and escalation of issues that impact the overall client relationship and retention.
- Support all activities related to closed-loop processes ie; NPS, SCP Survey.

**Education and Certification Requirements**:

- Degree or Equivalent Or, its equivalent in Business Administration, Human Resources, Finance or another related field.
- Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset.

**Knowledge, Experience, and Skills Required**:

- A minimum of 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships ideally in SaaS Based Technology and/or outsourcing industry. HCM and Payroll Technology experience is an asset.
- Extensive experience building relationships with clients is essential.
- Advanced MS Word and Excel software capabilities.

LI-EU1

LI-Hybrid

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation,

  • Relationship Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    **Position Description** The RM serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Major segment clients. Key areas of focus include the development / ongoing management of strong, productive relationships with...

  • Technical Customer Success Manager

    5 months ago

    Dartmouth, Canada ABM Integrated Solutions Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...

  • Technical Customer Success Manager

    5 months ago

    Dartmouth, Canada ABM Integrated Solutions Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions with ABM IT Managed Services offerings. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements....

  • Client Care Team Lead

    2 months ago

    Dartmouth, Canada Steele Auto Group, Client Care Center Full time

    Steele Auto Group is seeking a dynamic and motivated **Client Care Team Lead** to join our **growing team** as this will be for multiple **new positions **with our organization. **Location**: Hybrid/Remote within Nova Scotia or New Brunswick. Occasional travel (less than 10%) to dealerships throughout Atlantic Canada and to the Client Contact Center Located...

  • Client Service Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    **Note to ADP Associates**: **At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. **Service Delivery at ADP**. It's all about enabling the...

  • Manager, Client Advice

    5 months ago

    Dartmouth, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Relationship Manager, Commercial Banking Independent

    5 months ago

    Dartmouth, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Regional Service Relationship Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise,...

  • Client Service Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    **ADP is hiring an experienced Client Service Manager.** In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. *** A service professional that manages a base of client accounts within the Comprehensive HR team. The Manager oversees the daily client...

  • Customer Relationship Manager

    5 months ago

    Dartmouth, Canada Frontline Traffic Services Full time

    **Customer Relationship Manager - Frontline Traffic Services** **Duties and Responsibilities** - Populate a daily schedule for customer requirements into an electronic dispatching system and distribute it to employees the night before. - Organize and dispatch personnel, equipment and resources to customers as needed. - Record and report personnel policy...

  • Customer Success Specialist

    5 months ago

    Dartmouth, Canada NOVONIX Full time

    **Who we are**: NOVONIX is a leading battery technology company revolutionizing the global lithium-ion battery industry with innovative, sustainable technologies, high-performance materials, and more efficient production methods. We manufacture industry-leading battery cell testing equipment in Canada and we’re growing our high-performance synthetic...

  • Can - Client Services Representative

    5 months ago

    Dartmouth, Canada ADP Full time

    At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Insightful Expertise is a core value at ADP. In National Account Services, it's one of the...

  • Client Care Manager

    5 months ago

    Dartmouth, Canada Steele Auto Group Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Destination of Choice for Everything Auto” for employees and customers alike. **Steele Auto Group is seeking a Client Care Manager to join our team!** As an employee of Steele Auto Group, we always put you first. You can expect competitive...

  • Customer Relationship Management Lead

    4 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **_We come to work every day to make the world a better place._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and...

  • Client Services Officer, Roynat

    5 months ago

    Dartmouth, Canada Scotiabank Full time

    **Requisition ID**: 199314 Roynat Capital, a wholly owned subsidiary of Scotiabank, is a national lender and investor with expertise in providing innovative long-term capital solutions for mid-sized companies utilizing senior term, subordinated debt, as well as mezzanine capital and common share equity. We provide tailored solutions to clients for...

  • In-country Client Account Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    The In-Country Client Account Manager (ICAM) is a payroll service position focusing on payroll and customer service responsibilities. The ICAM works on a portfolio of Clients and interfaces with internal teams being on location with the ADP Best of Breed country partner. The ICAM is responsible for all critical steps to provide our clients a seamless payroll...

  • Client Care Specialist

    2 months ago

    Dartmouth, Canada Petworks Veterinary (Vetstrategy) Full time

    **Petworks Veterinary Hospital is hiring!!** As a Client Care Specialist at **Petworks**, you will be joining a team of dedicated professionals who are committed to providing the highest quality care to our patients. At Petworks, we pride ourselves on our modern facility and state-of-the-art equipment, which allows us to provide the best possible care to...

  • Project Manager

    2 months ago

    Dartmouth, Canada Iron Maple Full time

    **WHO WE ARE?** **OUR PROMISE** Iron Maple will provide a great opportunity for those prepared to work in an environment where everyone will contribute to the overall success of the company. Working side by side with the ownership group, you will gain a sense of pride and accomplishment as Iron Maple strives to become the most respected contractor in the...

  • Client Care Specialist

    5 months ago

    Dartmouth, Canada Petworks Veterinary (Vetstrategy) Full time

    **Petworks Veterinary Hospital is hiring!!** As a Client Care Specialist at **Petworks**, you will be joining a team of dedicated professionals who are committed to providing the highest quality care to our patients. At Petworks, we pride ourselves on our modern facility and state-of-the-art equipment, which allows us to provide the best possible care to...

  • Manager, Professional Advisory Services

    5 months ago

    Dartmouth, Canada ADP Full time

    ABOUT ADP Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's...