Relationship Manager

5 months ago

Dartmouth, Canada ADP Full time

**Position Description**

The RM serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Major segment clients.

Key areas of focus include the development / ongoing management of strong, productive relationships with executive level client contacts (ie; CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.

The position demands a strong combination of account management / relationship building skills and business/financial acumen. Success in this role can be defined by year over year increases in metrics related to: customer satisfaction indexes, client retention rates, refrenceability, exceptional client survey results and targeted revenue growth per client.

**Responsibilities**:
**Client Focus**
- Effective management of the client relationship for ADP's complex clients both domestic and North America-wide.
- Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
- Oversee and support effective and mutually beneficial contract negotiations and understands financial impact.
- Ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
- Maintain a sufficient client assignment base, while looking for opportunities to **enhance and **increase coverage.

**Client Communication**
- Demonstrate strong presentation, meeting management and relationship management/servicing skills.
- Confident with ability to challenge the current state and make a compelling case for change.
- Lead and drive continuous improvement and operate with flexibility.
- Exceptional verbal and written communication skills - to be applied equally with external audiences and internal constituencies.
- Facilitate and encourage client participation in ADP events as appropriate ie; Beta Product opportunities, testimonials.
- Primary responsibilities, Retention, Referencability, and Revenue.

**Opportunity Focus**
- Execution of Account Planning techniques and skills to ensure strategic approach to client penetration and revenue forecasts.
- Success in the role is defined by year over year increases in metrics related to: customer satisfaction indexes, and client retention rates, targeted revenue growth and share of wallet per client within assigned client base.
- Facilitate client reference opportunities.
- Lead and support all activities related to retention efforts and new opportunities.
- Adhere to all administrative aspects of monitoring retention and revenue growth.

**Internal Communication**
- Ensures appropriate proactive internal communication and escalation of issues that impact the overall client relationship and retention.
- Support all activities related to closed-loop processes ie; NPS, SCP Survey.

**Education and Certification Requirements**:

- Degree or Equivalent Or, its equivalent in Business Administration, Human Resources, Finance or another related field.
- Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset.

**Knowledge, Experience, and Skills Required**:

- A minimum of 4-7 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships ideally in SaaS Based Technology and/or outsourcing industry. HCM and Payroll Technology experience is an asset.
- Extensive experience building relationships with clients is essential.
- Advanced MS Word and Excel software capabilities.
- **Perfect bilingualism (French and English)**.

LI-EU1

LI-Hybrid

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

  • Client Success Relationship Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...

  • Customer Relationship Manager

    6 months ago

    Dartmouth, Canada Frontline Traffic Services Full time

    **Customer Relationship Manager - Frontline Traffic Services** **Duties and Responsibilities** - Populate a daily schedule for customer requirements into an electronic dispatching system and distribute it to employees the night before. - Organize and dispatch personnel, equipment and resources to customers as needed. - Record and report personnel policy...

  • Relationship Manager, Commercial Banking Independent

    5 months ago

    Dartmouth, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Relationship Management Lead

    4 months ago

    Dartmouth, Canada EfficiencyOne Full time

    **_We come to work every day to make the world a better place._** **_ - ** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and...

  • Regional Service Relationship Manager

    5 months ago

    Dartmouth, Canada ADP Full time

    At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise,...

  • Sales Manager

    5 months ago

    Dartmouth, Canada Omnitech Full time

    **Sales Manager** Omnitech is seeking a highly ambitious self-starter to fill a Sales Manager role with our established organization. **Requirements of position**: - Must live or be willing to relocate to report to the Dartmouth NS office. - Self-motivated and accustomed to operating with little supervision - Experience in managing and forecasting sales...

  • Account Manager

    5 months ago

    Dartmouth, Canada Fundy Textile & Design Ltd Full time

    Over the years our customers have come to trust us to design and deliver their promotional solution. Our 40,000 square foot facility has a production capacity of 12,000 printed garments daily as well as 5000 embroideries. Our Art department takes great pride in creating unique and trendy designs. As one of the largest Advertising Specialties Organization in...

  • Property Manager

    5 months ago

    Dartmouth, Canada Real Estate 360 Property Advisory Limited Full time

    Real Estate 360 Property Advisory Limited is one of Atlantic Canada’s largest and most diversified real estate companies providing a range of services including commercial and residential property management, sales and leasing, development and property management. They are currently looking for a seasoned property manager to manage a portfolio of...

  • Business Development Manager

    1 month ago

    Dartmouth, Canada Capital Foodservice Full time

    What we offer? - Compensation package designed to reward success - Group and Retirement Planning benefits - Work/Life balance - The opportunity to work for a proudly Canadian, Maritime based company As an ambassador for Capital Foodservice, the Business Development Manager plays an important role in the success of the company, not just from a sales...

  • Manager, Knowledge Management

    5 months ago

    Dartmouth, Canada ADP Full time

    **ADP is hiring a **Manager, Knowledge Management** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? To thrive in this role, you must be: - Self-motivated/takes initiative and proven ability to work independently or in a team. -...

  • Project Manager

    4 weeks ago

    Dartmouth, Canada Cherubini Full time

    About CherubiniCherubini is a leading provider of custom steel solutions with over 50 years of experience serving clients worldwide. Our expertise spans a wide range of bridge structures, structural steel, offshore structures, and miscellaneous steel.Job SummaryWe are seeking a highly skilled and detail-oriented Project Manager to oversee the technical and...

  • Project Manager

    4 weeks ago

    Dartmouth, Canada Cherubini Full time

    About CherubiniCherubini is a leading provider of custom steel solutions with over 50 years of experience serving clients worldwide. Our expertise spans a wide range of bridge structures, structural steel, offshore structures, and miscellaneous steel.Job SummaryWe are seeking a highly skilled and detail-oriented Project Manager to oversee the technical and...

  • Project Manager

    1 month ago

    Dartmouth, Canada Cherubini Full time

    About CherubiniCherubini is a leading provider of custom steel solutions with over 50 years of experience serving clients worldwide. Our expertise spans a wide range of bridge structures, structural steel, offshore structures, and miscellaneous steel.Job SummaryWe are seeking a highly skilled and detail-oriented Project Manager to oversee the technical and...

  • Project Manager

    1 month ago

    Dartmouth, Canada Cherubini Full time

    About CherubiniCherubini is a leading provider of custom steel solutions with over 50 years of experience serving clients worldwide. Our expertise spans a wide range of bridge structures, structural steel, offshore structures, and miscellaneous steel.Job SummaryWe are seeking a highly skilled and detail-oriented Project Manager to oversee the technical and...

  • Operations Manager

    5 months ago

    Dartmouth, Canada Metrie Full time

    **Who We Are** North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior...

  • Category Manager

    5 months ago

    Dartmouth, Canada Rexel Canada Full time

    Rexel Canada Electrical Inc. is a world leader within the electrical distribution market. We operate in 38 countries, conduct business through a network of 2,300 branches and rely on the support of 30,000 employees internationally to provide electrical solutions and equipment within the industrial, residential, and commercial sectors. Throughout the world,...

  • Broker Distribution Manager

    4 weeks ago

    Dartmouth, Canada Agile Underwriting Solutions Full time

    Agile Underwriting Solutions has an exciting opportunity for a Broker Distribution Manager. **What we offer**: - A highly customer centric organization and position focused on service first - High-growth company environment with great opportunity for development - Competitive compensation structure and bonuses - Comprehensive medical and dental benefits -...

  • Project Manager

    5 months ago

    Dartmouth, Canada Cherubini Full time

    Summary For more than 50 years, Cherubini has provided custom steel solutions to clients around the world. We specialize in a full range of bridge structures, structural steel, offshore structures, and miscellaneous steel. Cherubini is proud to provide a full range of project services from fabrication, to metalizing, to transportation, and erection. ...

  • Project Manager

    2 months ago

    Dartmouth, Canada Iron Maple Full time

    **WHO WE ARE?** **OUR PROMISE** Iron Maple will provide a great opportunity for those prepared to work in an environment where everyone will contribute to the overall success of the company. Working side by side with the ownership group, you will gain a sense of pride and accomplishment as Iron Maple strives to become the most respected contractor in the...

  • Senior Sales Manager

    2 weeks ago

    Dartmouth, Nova Scotia, Canada Metro Roofing Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Senior Sales Manager to lead our sales team in building relationships with business clients and managing negotiations of sales contracts. The ideal candidate will have a Bachelor's degree and 5 years or more of experience in sales leadership.Key ResponsibilitiesConduct performance reviews and determine strategic...