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Global Receptionist and Office Assistant

2 months ago

Winnipeg, Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness, and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH - BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our hybrid workforce and condensed work week gives some of our team members flexibility to invest in themselves and find a balance between their work and personal lives. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense and our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us

**The International Receptionist and Office Assistant** contributes to the efficient day to day operations of Robertson College, International and provides support to management, staff and students.

**Responsibilities**

The International Receptionist and Office Assistant Is required to perform a range of duties including but not limited to:
**Reception**
- Answer general phone inquiries in a professional and courteous manner
- Direct phone inquiries to the appropriate staff member
- Reply to general information requests with the accurate information
- Greet visitors to the organization in a professional and friendly manner
- Process sales of bus passes, computer / textbook sales and tuition payments

**Office Administration**
- Assist International Team staff with MS office and database software
- Assist with Welcome Calls and the onboarding process of our partner program students
- Follow up with students pending document submission
- Provide information about Student ID cards, Peggo Cards, Keep.MeSAFE, and answer general Guard.Me insurance inquiries
- Generate, scan and send out diplomas and transcripts to students
- Receive and record payments in cash, bank draft and personal cheques

**Qualifications**
- 2 years direct experience in higher education student services is an asset
- Strong communication and customer service skills
- Ability to build and maintain effective working relationships with students and team members
- Ability to multitask and manage deadlines in a fast-paced environment
- Highly self-motivated and self-directed; objective-oriented with a high-level attention to detail
- Knowledge and experience with course development software and Learning Management Systems (D2L preferred) is an asset
- Strong problem solving, analytical and critical thinking skills

**Job Types**: Full-time, Permanent

**Salary**: From $35,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3C 1A6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (required)
- higher education student service: 2 years (required)

Work Location: In person

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