Customer Service Representative

4 weeks ago

Richmond Hill, Canada Paymentus (Canada) Corporation Full time

**Summary/Objective**

The **Customer Service Representative** is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc.

**Essential Functions/ Responsibilities**
- Process payments for our client's mutual customers (Inbound and Outbound).
- Regular and predictable attendance is an essential function of the job.
- Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
- Follow call center scripts and processes when handling different topics.
- Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
- Be available to work on Statutory Holidays and/or as needed by the business.

**Education and Experience**

**Required**:

- Minimum two years of customer service experience.
- A secondary school diploma or minimum of high school diploma.
- Inbound call center customer service experience.
- Proficient in English and/or Spanish.

**Expected Hours of Work - This is a full-time position, 40 hours per week.**

**Work Environment**

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and printers.

**Physical Demands**

The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**EEO Statement**

**Reasonable Accommodation**

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

  • Customer Service Representative

    4 weeks ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    7 days ago

    Richmond, Canada Priority Appliance Service Full time

    *Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...

  • Customer Service Representative

    1 month ago

    Richmond Hill, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    3 weeks ago

    Richmond Hill, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    3 weeks ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    3 weeks ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    4 weeks ago

    Richmond Hill, Canada E.B. Box Company Full time

    Customer Service Representative The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with the primary objective to drive performance improvements, brand...

  • Customer Service Representative

    4 days ago

    Richmond Hill, Canada E.B. Box Company Full time

    The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the...

  • Residential Customer Service Representative

    1 month ago

    Richmond, Canada Ashton Service Group Full time

    **About Us** Ashton Mechanical Group is growing! We are currently hiring for **Customer Service Representatives** to join our growing **Residential Team**! As a Customer Service Representative, you will deliver the most efficient, highest quality customer experiences in our front line/dispatch team. You will promote customer satisfaction by converting...

  • Customer Service Representative

    5 days ago

    Richmond Hill, Ontario, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in North York.The Customer Service Representative will: Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect any unusual...

  • Residential Customer Service Representative

    2 weeks ago

    Richmond, Canada Ashton Service Group Full time

    **Compensation & Perks** - Starting hourly wage range of $21-$23, negotiable based on education and experience - Incentive and bonus plans - 2-weeks paid vacation to start - Extended health and dental benefits - 5% RRSP matching available after 1 year of employment - Lunch subsidy - Paid training to support continuous growth and to encourage promotion and...

  • Customer Service Representative

    6 days ago

    Richmond Hill, Canada SRP Companies Full time

    **Overview** SRP Companies Canada (SRP) is a leading full-service category manager offering a broad selection of convenience, novelty, and point-of-sale products (e.g. sunglasses, electronics, plush, novelty, apparel) to convenience store and hospitality channels. To support future growth, the company is looking to hire a **Customer Service...

  • Customer Service Representative

    5 days ago

    Richmond Hill, Ontario, Canada Fix Network Full time

    Fix Network is looking for a Customer Service Representative:Fix Network is looking for a new Customer Service Representative to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments.The CSR will manage the Load Levelling process as vehicles are...

  • Customer Service Representative

    5 days ago

    Richmond Hill, Ontario, Canada GFL Environmental Inc. Full time

    GFL is looking to hire a Customer Service Representative to join our team based out of our Toronto office The Customer Service Representative will assist in selling and promoting GFL's solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner....

  • Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Greater Toronto Area, Ontario** **On-Site** **Compensation: $55,000 - $60,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** We are looking for a **Customer Service Representative**. If you are an individual who wants to build a long-term career and leverage your passion for the automotive industry, then...

  • Customer Service Representative

    5 days ago

    Richmond Hill, Ontario, Canada Amico Full time

    Amico Architectural Customer Service RepresentativeAmico Corporation is a rapidly growing manufacturer of Medical Equipment employing over 850 people across North America. We are looking for a Customer Service Representative to join our talented and growing teamResponsibilities: Ensuring customer satisfaction by quick responsiveness and anticipating customer...

  • Customer Service Representative

    4 days ago

    Richmond Hill, Ontario, Canada GoodLife Fitness Full time

    Position DescriptionCUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)What is a Customer Service Representative (Motivator)?We call our Customer Service Representatives 'Motivators' because their passion lies in supporting our members make a positive change. Motivators are the face of GoodLife Fitness, and as such are the driving force behind our renowned member...

  • Residential Customer Service Representative

    5 days ago

    Richmond, British Columbia, Canada Ashton Service Group Full time

    Compensation & Perks Starting hourly wage range of $21$23, negotiable based on education and experience Incentive and bonus plans 2weeks paid vacation to start Extended health and dental benefits 5% RRSP matching available after 1 year of employment Lunch subsidy Paid training to support continuous growth and to encourage promotion and advancement within the...

  • Customer Service Representative

    3 weeks ago

    Richmond Hill, Canada Opulence Global Full time

    **About Opulence Global** Opulence Global is home to Canada's designer fashion house and other major product sectors, including skincare, personal care, and health & wellness, dedicated to designing and manufacturing products that impact one’s life. In the past 18 years, we have offered the average person an international e-commerce platform to begin...

  • Customer Service Representative

    5 days ago

    Richmond Hill, Ontario, Canada Fix Network Full time

    Collision Repair Expert is looking for a Customer Service Representative:If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great careerA day in the life of a Customer Service Representative at Collision Repair Expert:Review client's vehicles for related and not related damages. Complete...