Donor Care Representative

3 months ago


Toronto, Canada Make-A-Wish Canada Rêves d'enfants Canada Full time

"The best prescription I've ever given is a wish."
- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you
Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.
“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on”
- Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
WHAT’S IN IT FOR YOU?
- Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
- A collaborative team environment where you feel valued and inspired
- An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
- Annual vacation starting at three weeks & additional paid leaves
- Work/life balance and flexibility
- Hybrid working environment
- Employee Wellness Program
- Corporate discounts
- Continuous learning, development and internal training opportunities
- Fun employee activities, contests, and more

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day
WHERE YOU COME IN
This role can be based out of Pickering or Toronto and is a full-time, 6-month contract, hybrid position.
WHAT YOU WILL DO
- Responsible for accurate data entry and management into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make-A-Wish Canada.
- Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
- Maintain integrity of CRM system by complying with data integrity standards and policies.
- Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
- Work closely with the Revenue Development, Finance and CRM Systems teams.
- Other duties as assigned.

WHAT YOU BRING
- Post-Secondary education in a related field or equivalent combination of training, education and administrative/data entry work experience.
- 1-2 years of experience in a data entry environment. Database data entry & reporting required.
- 1-2 years of customer service experience is an asset.
- Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines and shifting priorities.
- Exceptional customer service, communication, and problem-solving skills.
- Ability to manage large volumes of data entry on an ongoing basis.
- Ability to handle highly confidential and sensitive information.
- A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT
- Hybrid schedule (2 days in-office, 3 days remote weekly) with occasional requirements to work outside of regular office hours.
- This position requires flexible working hours to ensure we manage donor inquiries across all time zones in Canada. Donor Care hours of operation are Monday to Friday, 8am to 6pm EST, and each member of the Donor Care team works 8 hours per day within that range.

Physical/Mental Effort
- Work under pressure of deadlines, with a high-volume workload, and with multiple demands and changing priorities.

Our Commitment to IDEA
How to apply
To apply, please navigate to 'Apply' above.
Our Commitment to IDEA
Recruitment process
We would like to thank all applicants for their interest in working with us
ABOUT MAKE-A-WISH® CANADA
For 40 years, Make-A-Wish Canada has granted over 39,000 wishes across the country, 1,389 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of a network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide. For the second year in a row, Make-A-Wish Canada has been named a Great Place to Work and in 2024 was



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