Customer Service Agent

3 days ago


Montréal QC, Canada ZEISS Group Full time

Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network, which includes resolving essential product or service issues and following the escalation process as required.

Primary Duties and Responsibilities:

- Answers a high volume of incoming calls for order status updates and taking orders.
- Effectively utilizes the phone system to handle transfers, parks and voice mail.
- Answer the calls professionally, responding to complaints and inquiries in a courteous manner.
- Follows-up on customer requests, orders, and issues promptly
- Handles order entry of new jobs with DVI system
- Tracks orders using the DVI computer system.
- Tracks jobs to ensure timely deliveries. Notifies customers of unexpected delays.
- Opens daily delivery boxes and receives frames
- Processes customer credits
- Other duties as required.

Experience and Education Requirements:

- High School Diploma with some college preferred
- 1 year call center experience or 3 - 5 years customer service experience is preferred.
- 1-2 years optical experience is preferred.
- Knowledge of ZEISS lenses is preferred.
- Typing speed of 40 wpm is an asset.
- Excellent communication skills.
- Bilingual (French/English)
- Ability to work under pressure and multitask.
- Ability to solve problems independently.

Experience and Education Requirements:

- High School Diploma with some college preferred
- 1 year call center experience or 3 - 5 years customer service experience is preferred.
- 1-2 years optical experience is preferred.
- Knowledge of ZEISS lenses is preferred.
- Typing speed of 40 wpm is an asset.
- Excellent communication skills.
- Bilingual (French/English)
- Ability to work under pressure and multitask.
- Ability to solve problems independently.

Your ZEISS Recruiting Team:
Jo Anne Mittelman
- COVID-19 Considerations_
- Accommodation_
- ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs._



  • Montréal, QC H2X 2V4, Canada Boutique 1861 Full time

    **Company Description** Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 75...


  • Montréal, QC, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...


  • Montréal, Canada BUSAC Immobilier Full time

    **I - IDENTIFICATION OF POSITION** COMPANY: BUSAC Real Estate TITLE: Customer Service Agent DEPARTMENT: Operations Division IMMEDIATE SUPERIOR: Administrator - Operations and Project Management WORK LOCATION: Head Office **II - SUMMARY DESCRIPTION** In the execution of his duties the Customer Service Agent receives, handles, and ensures appropriate...


  • Montréal, QC, Canada National Bank Full time

    Youtube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your role in Montreal Answer client calls Listen to...


  • Montréal, QC, Canada National Bank Full time

    As a Customer Service Agent for our Sherbrooke’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Youtube Video Your role Answer client calls Listen to clients' needs and...


  • Montréal, Canada Cendrex Full time

    Are you someone who prides themselves on their communication skillsand enjoys helping others? Look no further! Cendrex is a reputable North American company specializing in access panels and mailboxes and has been experiencing significant growth in recent years. Consequently, we're seeking a Customer Service Agent to join our team. In this role, you'll...


  • Montréal, QC, Canada National Bank of Canada Full time

    Youtube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. **Your compensation** The salary starts at $23.50/hour. We also offer a program to reimburse...


  • Montréal, Canada Vision Group Canada Full time

    See if you are our next: **_ BILINGUAL _**CUSTOMER SERVICE AGENT** Eye Health MD (a partner of LASIK MD) is a specialty eye clinic offering advanced eye care services and cutting edge technology. It is a leader in its industry, providing world-class eye care and treatment. Our advanced eye care clinics provide specialized services to patients with serious...


  • Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...


  • Montréal, Canada Cendrex Full time

    Are you someone who prides themselves on their communication skillsand enjoys helping others? Look no further! Cendrex is a reputable North American company specializing in access panels and mailboxes and has been experiencing significant growth in recent years. Consequently, we're seeking a Customer Service Agent to join our team. In this role, you'll...


  • Montréal, QC, Canada Air Canada Full time

    Location : Montreal, QC, Canada (On-site)  Starting Salary: $17.30/hour  Branch:  Contact Centers Category: Unionized (UNIFOR)  Job type : Full-Time The opportunity  Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as...


  • Québec, QC, Canada Victoriaville & Co. Full time

    Our team at Victoriaville & Co is looking for a Customer Service Agent to complete its team of Service to Distributors! Job description Reporting to the Customer Service Supervisor - Distributors, the Customer Service Agent's main responsibilities are to : Answer requests and questions from various customers in both official languages, French and...


  • Montréal, QC, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...


  • Montréal, QC, Canada National Bank Full time €24

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. 50/hour with two salary increases projected in the first year. Our Client Contact centre is open Monday to Friday from 8:00 a.m. You’ll work full time from...


  • Montréal, Canada LCI Education Full time

    LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and...


  • Victoriaville, QC, Canada Victoriaville & Co. Full time

    Our team at Victoriaville & Co is looking for a Customer Service Agent to complete its team of Service to Distributors! Job description Reporting to the Customer Service Supervisor - Distributors, the Customer Service Agent's main responsibilities are to : Answer requests and questions from various customers in both official languages, French and...


  • Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: We have many opportunities in our Montreal contact customer centre team. A career as an agent is to use your customer service skills to respond to the changing needs of our clients. The Customer Service Centre exists to help our...


  • Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: We have many opportunities in our Montreal contact customer centre team. A career as an agent is to use your customer service skills to respond to the changing needs of our clients. The Customer Service Centre exists to help our...


  • Montréal, QC, Canada Equans Full time

    Agent / Agente service à la clientèle (maternité 12 mois) / Customer service Agent (maternity leave, 12 months) Montréal **Offer ID**: - 65358**Job**: - Support Functions / Other**Contract type**: - Temporary**Schedule**: - Full-Time**Country**: - Canada**_Equans is looking for a Custumer service Agent, based in Montreal Downtown!_** **_ Job...


  • Montréal, Canada Voxdata Full time

    **English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...