Customer Service Agent
3 days ago
Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network, which includes resolving essential product or service issues and following the escalation process as required.
Primary Duties and Responsibilities:
- Answers a high volume of incoming calls for order status updates and taking orders.
- Effectively utilizes the phone system to handle transfers, parks and voice mail.
- Answer the calls professionally, responding to complaints and inquiries in a courteous manner.
- Follows-up on customer requests, orders, and issues promptly
- Handles order entry of new jobs with DVI system
- Tracks orders using the DVI computer system.
- Tracks jobs to ensure timely deliveries. Notifies customers of unexpected delays.
- Opens daily delivery boxes and receives frames
- Processes customer credits
- Other duties as required.
Experience and Education Requirements:
- High School Diploma with some college preferred
- 1 year call center experience or 3 - 5 years customer service experience is preferred.
- 1-2 years optical experience is preferred.
- Knowledge of ZEISS lenses is preferred.
- Typing speed of 40 wpm is an asset.
- Excellent communication skills.
- Bilingual (French/English)
- Ability to work under pressure and multitask.
- Ability to solve problems independently.
Experience and Education Requirements:
- High School Diploma with some college preferred
- 1 year call center experience or 3 - 5 years customer service experience is preferred.
- 1-2 years optical experience is preferred.
- Knowledge of ZEISS lenses is preferred.
- Typing speed of 40 wpm is an asset.
- Excellent communication skills.
- Bilingual (French/English)
- Ability to work under pressure and multitask.
- Ability to solve problems independently.
Your ZEISS Recruiting Team:
Jo Anne Mittelman
- COVID-19 Considerations_
- Accommodation_
- ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs._
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