Customer service agent

4 weeks ago


Québec QC, Canada Victoriaville & Co. Full time

Our team at Victoriaville & Co is looking for a Customer Service Agent to complete its team of Service to Distributors

Job description

Reporting to the Customer Service Supervisor - Distributors, the Customer Service Agent's main responsibilities are to :

Answer requests and questions from various customers in both official languages, French and English.

Take customer orders via telephone or website and enter them into the system.

Ensure appropriate follow-up with the team and customers by telephone and/or in writing.

Ensure customer satisfaction by providing courteous, respectful and efficient service.

Follow up with customers and find solutions when there are returns, complaints, etc.

Any other related duties.

Why work at Victoriaville & Co?

We believe that people are our strength, which is why the professional development of our people is paramount. In fact, ongoing training is an integral part of our HR practices.

As a 4th-generation family business committed to the well-being of its employees, it's not every day you see a president so involved with his group.

A home-grown company with an international reputation , always on the lookout for new ways to ensure growth.

Victoriaville & Co is an important player in its community , and we're involved in a number of local organizations such as: À Notre Santé (HDA) Foundation, the Clarétain College Foundation, the Créneau Connect Bois, the Victoriaville Tigers Major Junior Hockey Club, and many more

Qualifications

Education and accreditations :

College diploma in administrative techniques or any other combination of education and experience deemed relevant.

Type of experience required :

1 to 2 years' experience in a customer service department in a similar position.

Special skills :

Fluent in French and English, both spoken and written

Computer skills and familiarity with the Windows and Office 365 environment

Excellent multi-tasking skills

Strong communication skills and commitment to quality customer service

Team-oriented

ERP system experience (SAP experience a plus)

What can we offer?

Possibility of working in hybrid mode

Job security

Reimbursement of training and development costs

Online store

Social activities and several employer-sponsored wellness initiatives

Employer recognition plan

Health budget for activities or sports equipment

Medical and paramedical insurance

Employee assistance program

RRSP with employer contribution

And much more

This position can be located in Victoriaville (Qc).

Please submit a bilingual resume



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