Western Canada Control Center Operator Supervisor

5 months ago

Calgary, Canada GardaWorld Full time

**Your mission at GardaWorld**

If you are looking for a job where you have significant responsibility, this is the one for you As a Western Control Center Supervisor, you will play a key role in communication between agents, customers, and management You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada.

**Position we are looking at filling**:
Full time 4/4 0500-1700

Full time 4/4 1700-0500

**Job Benefits**
- We offer wages starting at $25/hr & comprehensive health benefits
- Opportunities to grow alongside GardaWorld
- Continuing education through GardaWorld Campus
- Corporate discounts

**What does a Western Canada Control Center Supervisor do in Calgary?**

**Key Objectives**:

- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company s products and services to go off script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of the caller s request, including follow-ups with end-users and escalation team
- Recommend and implement improvements to systems and processes for improved organizational efficiency
- Provide front line leadership in the control centre, while being able to step in and fill role of an operator when call volume necessitates
- Able to step up and fill the role of Assistant Manager/Manager for short durations as required.

**Daily and Weekly Tasks**:

- Communicate and liaise with Branch Staff, Supervisors, Security Guards across Western Canada to provide support and leadership with operational issues.
- Build positive relationships by going above and beyond with customer service
- Meet personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives as defined by the Manager
- Leverage frontline experience in the control center to recommend and influence process improvement opportunities
- Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
- Actioning various alerts to ensure the health and safety of our guards.
- Able to provide coverage and training on all WCCC Operator duties.
- Ensure all operators are efficiently completing tasks and are current with their book off s, safety check, and clock-ins / clock-outs.
- Monitor control center inbox for client requests, branch updates, and relay relevant information to security personnel and GardaWorld staff.
- Speak directly with new and existing clients to identify needs and allocate resources for current and new requests.
- Lead the hand-off process at the end of shift, transferring operational knowledge to incoming Supervisor.
- Provide status-reports and updates to Branch leaders on priority operational concerns.
- Work closely with Control Center Manager to complete new operator training, maintain and update standard operating procedures.

**Qualifications**:

- Have a high school diploma or equivalent
- Must be able to work up to 12 hour shifts
- Be available to work a flexible schedule including weekends both days, evenings or nights
- 2+ years of previous Customer service required
- Able to work in a fast-paced environment and handle working under pressure
- Ability to multitask, manage time and prioritize
- Conflict resolution and people management expertise
- 1-2 years in a leadership capacity required
- Experience in a call center is an asset
- Comfortable learning new computer programs
- Able to pass the typing test with minimum average score of 50-60 words per minute.

SSCAL

  • Western Canada Control Center Operator

    5 months ago

    Calgary, Canada GardaWorld Full time

    **Your mission at GardaWorld** If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...

  • Casual Control Center Operator

    2 months ago

    Calgary, Canada GardaWorld Full time

    **Your mission at GardaWorld** If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...

  • Construction Labourer

    3 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    Job SummaryWestern Canada Stucco is seeking a skilled Construction Labourer to join our team. As a Construction Labourer, you will be responsible for assisting in various construction tasks, including loading and unloading materials, erecting scaffolding, and mixing and pouring concrete.Key ResponsibilitiesLoad, unload, and transport construction...

  • Construction Labourer

    2 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    Job SummaryWe are seeking a reliable Construction Labourer to join our team at Western Canada Stucco. As a Labourer, you will play a key role in ensuring the smooth completion of our construction projects.Key ResponsibilitiesLoad, unload, and transport construction materialsErect and dismantle concrete forms, scaffolding, ramps, catwalks, shoring, and...

  • Construction Labourer

    2 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    Job Title: Construction Labourer - Western Canada StuccoJob Summary: We are seeking a reliable and team-oriented Construction Labourer to join our team at Western Canada Stucco. As a Construction Labourer, you will be responsible for assisting in various construction tasks, including loading and unloading materials, erecting scaffolding, and mixing and...

  • Construction Labourer

    2 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    Job Title: Construction Labourer - Western Canada StuccoJob Summary: We are seeking a reliable and team-oriented Construction Labourer to join our team at Western Canada Stucco. As a Construction Labourer, you will be responsible for assisting in various construction tasks, including loading and unloading materials, erecting scaffolding, and mixing and...

  • Construction Labourer

    2 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    Job Title: Construction Labourer - Western Canada StuccoJob Summary: We are seeking a reliable and team-oriented Construction Labourer to join our team at Western Canada Stucco. As a Labourer, you will be responsible for assisting in various construction tasks, including loading and unloading materials, erecting scaffolding, and mixing and pouring...

  • Regional Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Adecco Canada Full time

    Job Title: Regional Operations Manager - Western CanadaJob Summary:Adecco Canada is seeking a results-driven Regional Operations Manager to oversee and optimize operations across Western Canada. In this role, you will be responsible for driving operational excellence and financial performance across a specified region.Key Responsibilities:Provide hands-on...

  • Construction Labourer

    2 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    We are seeking a skilled General Construction Labourer to join our team at Western Canada Stucco. As a Labourer, you will be responsible for assisting in various construction tasks, including loading and unloading materials, erecting scaffolding, and mixing and pouring concrete.Key Responsibilities:Load, unload, and transport construction materialsErect and...

  • Construction Labourer

    3 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    We are seeking a skilled General Construction Labourer to join our team at Western Canada Stucco. As a Labourer, you will be responsible for assisting in various construction tasks, including loading and unloading materials, erecting scaffolding, and mixing and pouring concrete.Key Responsibilities:Load, unload, and transport construction materialsErect and...

  • Construction Labourer

    3 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    Job SummaryWe are seeking a skilled Construction Labourer to join our team at Western Canada Stucco. As a Labourer, you will be responsible for assisting in the construction process, including loading and unloading materials, erecting scaffolding, and mixing and pouring concrete.Key ResponsibilitiesLoad, unload, and transport construction materialsErect and...

  • Construction Labourer

    3 weeks ago

    Calgary, Alberta, Canada WESTERN CANADA STUCCO Full time

    Job SummaryWe are seeking a reliable and team-oriented Construction Labourer to join our team at Western Canada Stucco. As a Labourer, you will be responsible for assisting in various construction tasks, including loading and unloading materials, erecting scaffolding, and mixing and pouring concrete.Key ResponsibilitiesLoad, unload, and transport...

  • Regional Operations Manager

    3 weeks ago

    Calgary, Alberta, Canada Adecco Canada Full time

    Job Title: Regional Operations ManagerJob Summary:Adecco Canada is seeking a results-driven Regional Operations Manager to oversee and optimize operations across Western Canada. In this role, you will be responsible for driving operational excellence and financial performance across a specified region.Key Responsibilities:* Provide hands-on leadership to...

  • Regional Manager

    5 months ago

    Calgary, Canada CJ Limited Full time

    Ben Moss Jewellers (CJ Limited) is looking for a dynamic and passionate Regional Manager to manage our Western Canada region. Operating over 80 stores from coast to coast across three brands (Charm Diamond Centres, Crescent Gold & Diamonds, and Ben Moss Jewellers), CJ Limited is the largest independently owned Canadian jewellery company. The Regional...

  • Director of Procurement Operations for Western Canada

    2 weeks ago

    Calgary, Alberta, Canada Lafarge Canada Full time

    Job Summary:Lafarge Canada is seeking a skilled Director of Procurement Operations for Western Canada to lead the implementation of category strategies and maximize savings associated with spend managed locally.Key Responsibilities:Manage the operational, strategic, and tactical procurement of goods and services categories in accordance with Holcim category...

  • Construction Supervisor

    3 weeks ago

    Calgary, Alberta, Canada Colas Western Canada Inc. Full time

    Colas Western Canada Inc. is seeking a skilled Construction Supervisor to join our team in Stony Plain, Alberta. As a key member of our Construction Division, you will be responsible for overseeing daily operations, ensuring safety and productivity, and maintaining high-quality work standards.Main ResponsibilitiesCoordinate with the superintendent and other...

  • Grader Operator

    4 weeks ago

    Calgary, Alberta, Canada Colas Western Canada Inc. Full time

    Job Title: Finish Grader OperatorCompany: Colas Western Canada Inc.Location: Edmonton, ABJob Summary:We are seeking a skilled Finish Grader Operator to join our team at Colas Western Canada Inc. in Edmonton, AB. As a Finish Grader Operator, you will be responsible for operating heavy equipment to finish and stabilize roads, ensuring a smooth and safe driving...

  • Grader Operator

    4 weeks ago

    Calgary, Alberta, Canada Colas Western Canada Inc. Full time

    Job Title: Finish Grader OperatorCompany: Colas Western Canada Inc.Location: Edmonton, ABJob Summary:We are seeking a skilled Finish Grader Operator to join our team at Colas Western Canada Inc. in Edmonton, AB. As a Finish Grader Operator, you will be responsible for operating heavy equipment to finish and stabilize roads, ensuring a smooth and safe driving...

  • Quality Assurance Supervisor

    5 months ago

    Calgary, Canada Ice Western Full time

    **Company** **ICE Western Sales - Join Our Growing Team!** Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex Custom HVAC units for the global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to where we are today—a rapidly growing organization with a state-of-the-art...

  • Operate Grader Equipment Specialist

    6 hours ago

    Calgary, Alberta, Canada Colas Western Canada Inc. Full time

    Colas Western Canada Inc. Job OverviewColas Western Canada Inc. is seeking an experienced Operate Grader Equipment Specialist to join their team. The successful candidate will be responsible for operating grader equipment to ensure high-quality road construction and maintenance.Key ResponsibilitiesParticipate in the Goal Zero Initiative and adhere to defined...