![GardaWorld](https://media.trabajo.org/img/noimg.jpg)
Western Canada Control Center Operator
2 weeks ago
**Your mission at GardaWorld**
If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada.
**Position we are looking at filling**:
Full time 4/4 0600-1800 rotational position
Full time 4/4 1800-0600 rotational position
**Job Benefits**
- We offer wages starting at $22/hr & comprehensive health benefits
- Opportunities to grow alongside GardaWorld
- Continuing education through GardaWorld Campus
- Corporate discounts
**What does a Western Canada Control Center Operator do in Calgary?**
**Key Objectives**:
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company s products and services to go offscript when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of the caller s request, including follow-ups with end-users and escalation team
- Recommend improvements to systems and processes for improved organizational efficiency
**Daily and Weekly Tasks**:
- Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
- Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
- Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
- Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
- Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
- Actioning various alerts to ensure the health and safety
**Qualifications**:
- Have a high school diploma or equivalent
- 1-2 years of previous Customer service required
- Able to work in a fast-paced environment and handle working under pressure
- Ability to multitask, manage time and prioritize
- Experience in a call center is an asset
- Adept to problem solving and conflict resolution
- Comfortable learning new computer programs
- Able to pass the typing test with minimum average score of 50-60 words per minute.
SSCAL
-
Calgary, Canada GardaWorld Full time**Your mission at GardaWorld** If you are looking for a job where you have significant responsibility, this is the one for you! As a Western Control Center Supervisor, you will play a key role in communication between agents, customers, and management! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations...
-
Controller
4 weeks ago
Calgary, Canada Lammle's Western Wear & Tack Full timeLammle’s Western Wear and Tack operating since 1983, is family owned and operated in Calgary, Alberta. With stores located throughout Western Canada, we serve both rural and urban centers. We provide authentic western wear for the entire family, in addition to selections of tack for both Western and English equine enthusiasts. **Role**: The Controller...
-
Night Casual Control Centre Operator
4 weeks ago
Calgary, Canada GardaWorld Full timeYour mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...
-
Night Casual Control Centre Operator
2 weeks ago
Calgary, Alberta, Canada GardaWorld Full timeYour mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...
-
Night Casual Control Centre Operator
2 weeks ago
Calgary, Alberta, Canada GardaWorld Full timeYour mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...
-
Night Casual Control Centre Operator
4 weeks ago
Calgary, Canada GardaWorld Full timeYour mission at GardaWorldIf you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...
-
Regional Manager
1 week ago
Calgary, Canada CJ Limited Full timeBen Moss Jewellers (CJ Limited) is looking for a dynamic and passionate Regional Manager to manage our Western Canada region. Operating over 80 stores from coast to coast across three brands (Charm Diamond Centres, Crescent Gold & Diamonds, and Ben Moss Jewellers), CJ Limited is the largest independently owned Canadian jewellery company. The Regional...
-
Night Casual Control Centre Operator
4 weeks ago
Calgary, Canada GardaWorld Full timeYour mission at GardaWorld If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...
-
Operations Manager Control Center
1 week ago
Calgary, Alberta, Canada TC Energy Full timeThe OpportunityReporting to the Manager of Canada Gas Control, as the Gas Control Operations Manager, you will play a crucial role in the oversight of Gas Control Centre operations and the successful execution of daily operating plans across all TC Energy gas pipeline assets. Your role will include, but is not limited to, the execution of operational...
-
Operations Manager Control Center
1 week ago
Calgary, Canada TC Energy Full timeThe Opportunity Reporting to the Manager of Canada Gas Control, as the Gas Control Operations Manager, you will play a crucial role in the oversight of Gas Control Centre operations and the successful execution of daily operating plans across all TC Energy gas pipeline assets. Your role will include, but is not limited to, the execution of operational...
-
Controller
4 weeks ago
Calgary, Canada Pacific Western Transportation Full time**Controller** Founded in 1957, the Pacific Western Group of Companies (PWT) is the largest privately-owned people transportation company in Canada. Today, PWT offers comprehensive transportation services and solutions across the country, with over 5,600 employees and numerous business locations. PWT is seeking a highly skilled and experienced professional...
-
Operations Manager Control Center
3 weeks ago
Calgary, Canada TC Energy Full timeDetermined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want...
-
Operations Manager Control Center
1 week ago
Calgary, Canada TC Energie Full timeDetermined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you...
-
Western Canada Sales Manager
3 weeks ago
Calgary, Canada K-Line Group of Companies Full timeProudly awarded Platinum Standard as **one of Canada’s Best Managed Companies**, K-Line continues its quest to be the premier Canadian owned utilities solutions company. At K-Line, our core values of Safety, Quality, Integrity, Operational Excellence and Customer Satisfaction are the foundation of everything we do. We are a premier high voltage electrical...
-
SAP Pi/po
4 weeks ago
Calgary, Canada IBM Full timeIntroduction Your Role and Responsibilities IBM Consulting helps our clients fundamentally redesign experiences to create new sources of value, digitally reinvent their operations for great efficiency and transform their entire enterprises through cognitive. We invite you to consider joining IBM's global reach, outcome-focused methodologies, domain skills...
-
Managing Director of Operations
4 weeks ago
Calgary, Canada Intelcom Express Inc. Full timeManaging Director of Operations - Western Canada page is loaded Managing Director of Operations - Western Canada Postuler locations Canada, Alberta, Calgary time type Temps complet posted on Publié il y a 2 jour(s) job requisition id JR105289 Prêt à relever le défi ?Êtes-vous motivé par le...
-
Managing Director of Operations
4 weeks ago
Calgary, Canada Intelcom Express Inc. Full timeManaging Director of Operations - Western Canada page is loaded Managing Director of Operations - Western Canada Postuler locations Canada, Alberta, Calgary time type Temps complet posted on Publié il y a 2 jour(s) job requisition id JR105289 Prêt à relever le défi ?Êtes-vous motivé par le...
-
Bridge Engineer, Western Canada
1 month ago
Calgary, Alberta, Canada McIntosh Perry Full timeBridge Engineer, Western Canada Ave SW, Calgary, AB T2P 3V4, Canada Req #247 Thursday, February 22, Are you ambitious and looking to make the right move in your career? Now is the perfect time to join Egis. Egis is experiencing substantial growth in North America, highlighted by our recent acquisition of McIntosh Perry—now made up of over 1,000...
-
Bridge Engineer, Western Canada
2 weeks ago
Calgary, Alberta, Canada McIntosh Perry Full timeBridge Engineer, Western Canada Ave SW, Calgary, AB T2P 3V4, Canada Req #247 Thursday, February 22, Are you ambitious and looking to make the right move in your career? Now is the perfect time to join Egis. Egis is experiencing substantial growth in North America, highlighted by our recent acquisition of McIntosh Perry—now made up of over 1,000...
-
Western Canada Sales Manager
4 days ago
Calgary, Canada K-Line Group of Companies Full timeThe Western Canada Sales Manager provides strategic sales and proposal leadership for K-Line Maintenance & Construction Ltd in the Western Canada market. They are responsible for executing K-Line’s sales strategy in line with overall marketing activities, and in alignment with the overall corporate strategy and mission, values, goals, and objectives. The...