Casual Control Center Operator

3 months ago


Calgary, Canada GardaWorld Full time

**Your mission at GardaWorld**

If you are looking for a job where you have significant responsibility, this is the one for you As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. **This is a part-time casual position.**

**Position we are looking at filling**:
Part-time Casual 12 hour rotational shifts. Staggered shift timing/rotating monthly between 1800-0600 to 1845-0645

**Job Benefits**
- We offer wages starting at $22-$23/hr
- Opportunities to grow alongside GardaWorld
- Continuing education through GardaWorld Campus
- Corporate discounts

**What does a Western Canada Control Center Operator do in Calgary?**

**Key Objectives**:

- Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
- Follow communication scripts and use knowledge of the company's products and services to go off script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of the caller's request, including follow-ups with end-users and escalation team
- Recommend improvements to systems and processes for improved organizational efficiency

**Daily and Weekly Tasks**:

- Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
- Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
- Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
- Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
- Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
- Actioning various alerts to ensure the health and safety

**Qualifications**:

- Have a high school diploma or equivalent
- 1-2 years of previous Customer service required
- Able to work in a fast-paced environment and handle working under pressure
- Ability to multitask, manage time and prioritize
- Experience in a call center is an asset
- Adept to problem solving and conflict resolution
- Comfortable learning new computer programs
- Able to pass the typing test with minimum average score of 50-60 words per minute.
- Flexible availability
- Be able to provide a clean criminal background check

**GardaWorld: Make the world a safer place**:
GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

**Job Segment**:Business Process, Call Center, Part Time, Management, Customer Service



  • Calgary, Canada GardaWorld Full time

    **Your mission at GardaWorld** If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all...

  • Traffic Control Person

    3 months ago


    Calgary, Canada Shield Traffic Control Full time

    Job description Shield Traffic Control is looking for experienced, ticketed flaggers for lane closure, sign setup and flagging work within central Alberta. Must have flagging course completed and have at least 1 years of experience Shield Traffic Control is looking for a high quality individual and anticipates to pay above the industry standard. Must have...

  • Cook (Casual)

    3 months ago


    Calgary, Canada Multi Generational Housing and Community Center Full time

    **Cook (Casual)** Location: 120 Skyview Ranch Drive NE Employee Status: Casual Reporting To: Food Services Supervisor Date Available: Immediately Rate of Pay: To be commensurate with qualifications and experience Designed to improve quality of life, the Generations Calgary campus includes designated supportive living and long-term care spaces for...


  • Calgary, Canada Enbridge Full time

    **Posting End Date**: November 26, 2024 **Employee Type**: Regular-Full time **Union/Non**: This is a non-union position Our Power Operations team is currently looking for a **Wind Operations Controller I **to join our Remote Operation Center in Calgary, Alberta. Join our team and be part of a control center that operates our growing wind and solar...


  • Calgary, Canada GardaWorld Full time

    **Are you ready to suit up?**: The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you! **What we offer**: - Starting wage $21.00 an hour - Medical benefits after...

  • Warehouse Operator

    2 months ago


    Calgary, Canada Gunther's Building Center Full time

    **Warehouse Loader** **Company Overview** Gunther’s Building Center is a leading supplier and distributor of interior finishing products, serving the Calgary marketplace for 68 years. We are proud to have one of Calgary's largest inventories stored at our centrally located facility. GBC caters to single and multi-family residential building contractors...

  • Warehouse Operator

    3 months ago


    Calgary, Canada Gunther's Building Center Full time

    **Warehouse Loader** **Company Overview** Gunther’s Building Center is a leading supplier and distributor of interior finishing products, serving the Calgary marketplace for 68 years. We are proud to have one of Calgary's largest inventories stored at our centrally located facility. GBC caters to single and multi-family residential building contractors...


  • Calgary, Canada Unique Education Academy Full time

    **Casual Early Learning Educators** Unique Education Academy Calgary, AB It is at the heart of our business to value and being this a student or a staff member and help raise them to excellence. We believe that our success as a company arises from s, and we invest and provide opportunities to our employees to achieve it. Our : we treat our clients and...


  • Calgary, Alberta, Canada PeopleToGo Full time

    PeopleToGo is seeking an experienced Data Center Operations Manager to lead our IT teams in data center operations, focusing on physical hardware, servers, storage, networks, backups, and database operations.The successful candidate will manage data center configurations and migrations, providing hands-on support for on-site operations. They will also...


  • Calgary, Alberta, Canada Stellar Recruitment Inc. Full time $65 - $70

    Company OverviewStellar Recruitment Inc. is a leading enterprise resource firm partnering with major clients to deliver exceptional data center solutions.SalaryThe estimated salary for this Data Center Operations Specialist role is $65-70 per hour, with the possibility of adjustments based on seniority, qualifications, or prior experience.Job DescriptionWe...


  • Calgary, Alberta, Canada Stellar Recruitment Inc. Full time

    Job Title: Data Center Operations ExpertStellar Recruitment Inc. is seeking a skilled Data Center Operations Expert to play a critical role in the support and optimization of their data centers.This position requires an agile, technical leader who can drive operational excellence and implement innovative strategies.You will collaborate with cross-functional...


  • Calgary, Canada Erosion Control Central Full time

    About the Opportunity Erosion Control Central Ltd. (ECC) is an industry leader in erosion and sediment control in Western Canada. We are a rapidly expanding company with lots of opportunities for our employees to advance into new roles. We are looking for the BEST people to join our team. At ECC we design, inspect, implement and maintain erosion control...


  • Calgary, Canada Jayman Built Full time

    **Life is a Journey, Join the Club.** We are currently seeking a **Casual Healthcare Aide** to join our team at The Journey Club in the prestigious, active, and vibrant community of Westman Village in Calgary, AB. As a Casual Healthcare Aide, you deliver resident-focused care within the full scope of practice of an HCA role. You’ll work in a home-like...

  • Help Desk Specialist

    3 weeks ago


    Calgary, Alberta, Canada Canadian Petroleum Center Inc Full time

    Job Description: We are seeking a skilled Help Desk Specialist to join our team at the Canadian Petroleum Center Inc. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.About Us: The Canadian Petroleum Center Inc is a leading provider of oil and gas services, with a strong commitment to delivering...


  • Calgary, Alberta, Canada DMC Recruitment Full time

    About the Role:We are seeking a highly skilled Data Center Operations Specialist to join our team at DMC Recruitment. This is a unique opportunity for a seasoned professional to take on new challenges and make a significant impact in the industry.Responsibilities:Maintenance and Repair: As a Data Center Operations Specialist, you will be responsible for...


  • Calgary, Canada GardaWorld Full time

    Are you ready to suit up? The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you! What we offer • Starting wage $21.00 an hour • Medical benefits after 90 days...


  • Calgary, Alberta, Canada Stellar Recruitment Inc. Full time

    Job OverviewWe are seeking an experienced Enterprise Data Center Operations Specialist to join our team at Stellar Recruitment Inc. This role plays a critical part in the support and optimization of data centers for our major enterprise resource clients.Key ResponsibilitiesLead safety initiatives and ensure adherence to environmental standards within the...


  • Calgary, Alberta, Canada Stellar Recruitment Inc. Full time

    At Stellar Recruitment Inc., we are seeking an experienced Enterprise Data Center Operations Specialist to join our team. This is a critical role that requires a technical leader who can drive operational excellence and implement innovative strategies in the support and optimization of data centers.Key Responsibilities:Safety Champion: Lead as a courageous...


  • Calgary, Canada Active Start Child Care (Country Hills) Full time

    **Educator Job Posting Template**: Active Start Childcare, a thriving and established company based in Calgary with sister centers in Airdrie, is currently seeking Casual Child Care Educators. Our locations boasts a large and dynamic setting, encompassing both daycare and out-of-school care programs. For more information, please visit our website at. These...


  • Calgary, Canada Jayman Built Full time

    **Life is a Journey, Join the Club.** We are currently seeking a **Casual Healthcare Aide Companion** to join our team at The Journey Club in the prestigious, active, and vibrant community of Westman Village in Calgary, AB. As a Casual Healthcare Aide, you deliver resident-focused care within the full scope of practice of an HCA role. You’ll work in a...